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- Tasks: Lead a dynamic team, manage daily operations, and boost customer satisfaction.
- Company: Top leisure facility provider in Horsham with a focus on community engagement.
- Benefits: Full health & fitness membership, bonus scheme, and personal development opportunities.
- Why this job: Make a difference in your community while growing your leadership skills.
- Qualifications: NPLQ qualification and first aid certification required.
- Other info: Flexible schedule with evening and weekend shifts available.
The predicted salary is between 30000 - 40000 £ per year.
A leading leisure facility provider in Horsham is seeking a dedicated Duty Manager to oversee daily operations, manage staff, and enhance customer satisfaction.
You will be responsible for:
- Recruitment
- Training
- Addressing customer concerns
- Driving memberships
Required qualifications include:
- An NPLQ qualification
- First aid certification
A flexible schedule is necessary, including evenings and weekends.
The position offers comprehensive benefits, including:
- Full health & fitness membership
- A bonus scheme
- Opportunities for personal development
Leisure Centre Duty Manager - Lead Team & Grow Membership in Horsham employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Centre Duty Manager - Lead Team & Grow Membership in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your NPLQ qualification and first aid certification. Highlight how these skills make you the perfect fit for managing a team and enhancing customer satisfaction.
✨Tip Number 3
Be flexible and available! Since the role requires a flexible schedule, make sure to communicate your availability clearly. Employers love candidates who can adapt to evening and weekend shifts, so show them you're ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly through us can give you a better chance of standing out. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Leisure Centre Duty Manager - Lead Team & Grow Membership in Horsham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the leisure industry shine through. We want to see how much you care about enhancing customer satisfaction and growing memberships!
Highlight Relevant Experience: Make sure to showcase any previous experience in management or customer service roles. We’re looking for someone who can lead a team effectively, so don’t hold back on those achievements!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your NPLQ qualification and first aid certification right off the bat, as these are key requirements for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Places Leisure
✨Know the Facility Inside Out
Before your interview, make sure you research the leisure centre thoroughly. Understand their services, membership options, and any recent developments. This will show your genuine interest and help you answer questions about how you can enhance customer satisfaction.
✨Highlight Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed staff in the past, focusing on recruitment and training. Be ready to discuss how you handle conflicts and motivate your team to drive memberships.
✨Prepare for Customer Scenarios
Expect questions about how you'd address customer concerns. Think of specific situations where you've resolved issues effectively. This will demonstrate your problem-solving skills and commitment to enhancing customer satisfaction.
✨Show Flexibility and Commitment
Since the role requires a flexible schedule, be prepared to discuss your availability, especially for evenings and weekends. Emphasise your willingness to adapt and your enthusiasm for contributing to the team's success.