At a Glance
- Tasks: Inspire and assist customers in a lively environment while delivering top-notch service.
- Company: Join a social enterprise dedicated to building thriving communities and supporting its team.
- Benefits: Enjoy flexible working, health memberships, discounts, and ongoing personal development.
- Other info: Great opportunities for career progression and continuous learning await you!
- Why this job: Be part of a mission to create active places and healthy people while growing your career.
- Qualifications: Sales and customer service experience is a plus, but passion and motivation are key.
The predicted salary is between 24000 - 36000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number - you’re part of our cause.
More About the Role:
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
More About You:
- You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
- You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
- Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
- You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
- Sales focused and target driven individual.
- You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to 500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Reception and Customer Service (Placemaker) - Felixstowe employer: Places Leisure
At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Reception and Customer Service (Placemaker) in Felixstowe, you will enjoy a vibrant workplace culture that values your contributions and offers extensive training and development opportunities, ensuring your career can flourish. With benefits like flexible working arrangements, comprehensive health and fitness memberships, and a commitment to the Real Living Wage, we strive to create a rewarding experience for all our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) - Felixstowe
✨Tip Number 1
Get to know the company culture! Before your interview, check out Places for People’s social media and website. Understanding their values will help you connect with the team and show that you’re genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your passion for delivering first-class service.
✨Tip Number 3
Be proactive during the interview! Ask questions about the role and the team dynamics. This shows you’re not just there to answer questions but are genuinely interested in how you can contribute to creating active places and healthy people.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Places Leisure family right from the start!
We think you need these skills to ace Reception and Customer Service (Placemaker) - Felixstowe
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of a Placemaker. Highlight any relevant experience in customer service or sales, and explain how you can contribute to creating active places and healthy people.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their commitment to community and wellbeing, as this will help you align your answers with their values and show that you're genuinely interested in being part of their cause.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to create meaningful relationships, which is key for the Placemaker role.
✨Be Ready to Discuss Sales Techniques
Since the role involves sales, brush up on basic sales techniques and be prepared to discuss how you would use them in a customer service context. Think about how you can promote the benefits of physical activity and how you would encourage potential members to join.
✨Emphasise Your Team Spirit
Places Leisure values teamwork, so be ready to talk about how you work well with others. Share examples of how you've collaborated with colleagues to achieve a common goal or how you've contributed to a positive team environment. This will show that you're not just a lone wolf but someone who thrives in a lively, fun setting.
