At a Glance
- Tasks: Create a welcoming environment and provide outstanding customer service.
- Company: Join Places Leisure, a leading social enterprise focused on community wellbeing.
- Benefits: Enjoy free health membership, discounts, and extra perks.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be part of a caring community that values your growth and contributions.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish. At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you.
More about your role
As a Placemaker, you'll help create a friendly, welcoming and supportive environment where customers receive an outstanding experience. You'll showcase the centre's products and services, help customers find membership and activity options that suit their needs, and follow up enquiries using the technology provided. You'll work towards membership and secondary spend targets, support membership and course enrolments, handle customer information in line with data management procedures and work collaboratively with colleagues across the centre.
Essential criteria
- Previous experience working in a customer service role.
- Experience of supporting customers with products, services, memberships or activity options.
- Experience of following up customer enquiries or prospective customers using relevant systems or technology.
Desirable Criteria
- Experience of working towards sales, membership, retail or other performance targets.
- Experience of following established processes, procedures or data management requirements.
More about you
You'll bring customer service experience and enjoy helping people find products, services or activities that meet their needs. You'll be comfortable working towards targets, following processes and using technology to manage customer enquiries. Experience of cash handling and till operations would be beneficial, as would a Customer Service qualification. Depending on the facilities at the site, a Food Handling qualification may also be desirable.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Reception and Customer Service (Placemaker) in Felixstowe employer: Places Leisure
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Catering Assistant, you will enjoy a comprehensive benefits package, including full health and fitness membership, generous discounts, and opportunities for personal growth within a diverse and ambitious organisation. Join us in making a meaningful impact while being part of a team that values your contributions and prioritises your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) in Felixstowe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Customer Service (Placemaker) in Felixstowe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places Leisure:Your cover letter is your chance to shine! Tell us why you want to work at Places Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places Leisure!
How to prepare for a job interview at Places Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
