At a Glance
- Tasks: Lead a dynamic team, manage operations, and enhance customer experiences in a vibrant leisure environment.
- Company: Join Places for People, a social enterprise dedicated to community wellbeing and support.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Other info: Be part of a supportive team with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management within leisure facilities and a valid NPLQ qualification are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More about your role
This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer’s concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
More about you
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a NPLQ qualification.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to 500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Duty Manager - Felixstowe employer: Places Leisure
At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Duty Manager in Felixstowe, you will enjoy a comprehensive benefits package, including flexible working options, health and fitness memberships, and opportunities for personal development, all while playing a vital role in enhancing the wellbeing of our community. Join us and be part of a team that values your contributions and empowers you to make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Felixstowe
✨Tip Number 1
Get to know the company culture! Before your interview, check out Places for People’s social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! As a Duty Manager, you'll need to showcase your management skills. Think of specific examples where you've led a team or resolved customer issues, and be ready to share them during your chat.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - Felixstowe
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating active places and healthy communities. Share your experiences that align with our mission at Places for People.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your supervisory experience in leisure facilities and any relevant qualifications like NPLQ. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your organisational skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about the position there too!
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community-focused approach.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully managed staff or resolved customer issues. Highlight your ability to motivate and support your team, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Customer service is key in this role, so come armed with examples of how you've gone above and beyond for customers in the past. Be ready to discuss how you would handle difficult situations or complaints, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and leadership abilities. Think about how you would handle various situations, such as managing a busy shift or dealing with a health and safety issue. Practising these scenarios can help you feel more confident during the interview.
