At a Glance
- Tasks: Lead a dynamic team, manage operations, and enhance customer experiences in a vibrant leisure environment.
- Company: Join Places for People, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy health memberships, flexible working, bonuses, and discounts on activities and shops.
- Other info: Be part of a supportive team committed to safeguarding and community wellbeing.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in management within leisure facilities and a valid NPLQ qualification required.
The predicted salary is between 30000 - 40000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More about your role
This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.
You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
More about you
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.
It is essential that you hold a NPLQ qualification.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to 500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Duty Manager - Essex employer: Places Leisure
At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Duty Manager in Essex, you will enjoy a comprehensive benefits package, including health and fitness memberships, flexible working options, and extensive opportunities for personal development, all while contributing to our mission of creating active and healthy communities. Join us and be part of a team that values your contributions and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Places for People. You never know who might give you the inside scoop on job openings or even put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Places for People is all about community and support, so think about how your experiences align with their mission. Show them you're not just looking for a job, but a place where you can make a difference.
✨Tip Number 3
Practice your leadership skills! As a Duty Manager, you'll need to demonstrate your ability to manage a team effectively. Consider role-playing common scenarios you might face, like handling customer complaints or motivating staff during busy times.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Places for People community. Get your application in and let’s make a positive impact together!
We think you need these skills to ace Duty Manager - Essex
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating active places and healthy communities. Share your experiences that align with our mission at Places Leisure.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your supervisory experience in leisure facilities and any relevant qualifications like your NPLQ. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about the position there too!
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their commitment to community and wellbeing, as this will help you align your answers with their values and show that you're genuinely interested in being part of their cause.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully motivated a team or resolved conflicts, and be ready to explain how those experiences can benefit Places Leisure.
✨Demonstrate Customer Service Excellence
Customer service is key in this role, so come armed with examples of how you've handled customer concerns in the past. Highlight your ability to turn a negative experience into a positive one, showing that you can maintain high standards of service even under pressure.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare for situations related to managing staff, dealing with emergencies, or increasing memberships. Practising your responses will help you think on your feet and demonstrate your problem-solving skills effectively.
