At a Glance
- Tasks: Inspire and assist customers while delivering top-notch service in a lively environment.
- Company: Join Places Leisure, a fun and supportive workplace focused on community health.
- Benefits: Enjoy flexible working, health memberships, discounts, and ongoing personal development.
- Other info: Be part of a team that values safeguarding and community well-being.
- Why this job: Make a real difference by promoting active lifestyles and creating welcoming spaces.
- Qualifications: Sales and customer service experience is a plus, but passion and motivation are key.
The predicted salary is between 20000 - 25000 £ per year.
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self‑motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
Responsibilities
- You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
- You will be able to multi‑task and manage daily operational tasks with strong execution and confidence.
- Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
- You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
- Sales focused and target driven individual.
- You will have a passion for delivering first‑class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors.
- Flexible working (including part time working, shift work and more).
- An opportunity to purchase additional annual leave.
- Lots of opportunity to access ongoing personal learning and development.
- Access to our Company Pension scheme.
- Cashback plan for healthcare costs - up to 500 saving per year.
- Discounts of up to 50% on activities, centre shop and cafes.
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Reception and Customer Service (Placemaker) - Eastleigh employer: Places Leisure
Places Leisure is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about customer service and community engagement. With flexible working options, comprehensive health benefits, and a strong commitment to personal development, employees are empowered to thrive in their roles while contributing to our mission of promoting active lifestyles. Located in Eastleigh, this role offers unique opportunities to connect with the community and make a meaningful impact on people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) - Eastleigh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Places Leisure's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle different customer situations. Being able to share real-life examples during your interview will make you stand out.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the application process, plus it shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Reception and Customer Service (Placemaker) - Eastleigh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with others.
Tailor Your Application:Make sure to tailor your application to the role of Reception and Customer Service (Placemaker). Highlight any relevant experience or skills that match what we’re looking for, especially in sales and customer service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about our company culture and values.
How to prepare for a job interview at Places Leisure
✨Know the Company Culture
Before your interview, take some time to research Places Leisure and their values. Understanding their mission of creating active places and healthy people will help you align your answers with what they’re looking for. Show enthusiasm for their culture and how you can contribute to it!
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to create meaningful relationships and how you handle challenging situations with a friendly approach.
✨Demonstrate Your Sales Acumen
Be ready to discuss any previous sales experience you have, even if it's informal. Talk about how you’ve used sales techniques in the past and how you can apply them in this role. If you don’t have direct experience, think of ways you've promoted activities or services in other contexts.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the training opportunities available or how success is measured in the Placemaker role. It’s a great way to demonstrate your proactive attitude!
