At a Glance
- Tasks: Lead a dynamic team and ensure smooth operations in a leisure facility.
- Company: Join Places for People, a social enterprise dedicated to community wellbeing.
- Benefits: Enjoy health memberships, flexible working, bonuses, and discounts on activities.
- Other info: Opportunity for career growth in a supportive and vibrant environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management and excellent customer service skills required.
The predicted salary is between 30000 - 32700 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported.
This is a varied and interesting role, as Duty Manager you will wear many hats! You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. Ideally has Level 2 Fitness instructor Qualification.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Access to our Company Pension scheme
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Duty Manager - Leisure employer: Places Leisure
At Places for People Group, we pride ourselves on being an exceptional employer that values our team as much as the communities we serve. As a Duty Manager in Kingston Upon Thames, you will enjoy a supportive work culture with flexible working options, comprehensive benefits including health and fitness memberships, and opportunities for personal growth within a dynamic leisure environment. Join us in making a positive impact while enjoying unique perks and a commitment to safeguarding our community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Leisure
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for management roles in leisure facilities and practice your answers. Show off your leadership skills and customer service experience, and don’t forget to highlight any first aid qualifications you have!
✨Tip Number 3
Be flexible with your availability. Since the Duty Manager role involves shifts, including evenings and weekends, make sure to communicate your willingness to work around their needs. This shows you're committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and benefits that come with it, making it easier for you to tailor your approach.
We think you need these skills to ace Duty Manager - Leisure
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your enthusiasm for community engagement shine through. We want to see how you can contribute to creating active places and healthy people, so share any relevant experiences that highlight your commitment to making a difference.
Tailor Your Experience:Make sure to customise your application to reflect your supervisory or management experience in leisure facilities. We’re looking for specific examples of how you've led teams and delivered excellent customer service, so don’t hold back!
Highlight Relevant Qualifications:If you have a Level 2 Fitness Instructor Qualification or first aid experience, make it known! These qualifications can set you apart from other candidates, so be sure to mention them prominently in your application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting role with Places Leisure!
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their commitment to community wellbeing and how they operate within the leisure sector. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be managing a large team, so it's crucial to highlight your previous supervisory experience. Prepare specific examples of how you've successfully led teams in the past, dealt with challenges, and improved customer service. This will demonstrate your capability to thrive in this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think about scenarios you might face as a Duty Manager, such as dealing with difficult customers or managing staff conflicts, and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your First Aid Knowledge
Since being a registered first aider is part of the role, make sure to mention any first aid qualifications or experiences you have. If you don’t have a qualification yet, express your willingness to obtain one. This shows your commitment to safety and wellbeing, which is key in a leisure environment.
