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- Tasks: Lead a team, manage operations, and ensure customer satisfaction in a dynamic leisure environment.
- Company: Join Places for People, a social enterprise dedicated to building thriving communities through health and wellbeing.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Be part of a mission-driven company that values its people and fosters personal growth.
- Qualifications: Previous management experience in leisure facilities and excellent customer service skills are essential.
- Other info: NPLQ qualification required; must be open to working shifts, including evenings and weekends.
The predicted salary is between 30000 - 42000 £ per year.
We are Places for People Group, a social enterprise that builds homes and delivers services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\’s leading health and wellbeing enabler.
More About Your Role
As Duty Manager you will wear many hats: managing, recruiting and training staff, dealing with customer concerns, driving up memberships, preparing reports and attending meetings. You will represent Places Leisure and you will need to be a motivated individual who takes responsibility for leading a team and ensuring the efficient day‑to‑day running of the centre. A flexible approach to work is required, including shifts, evenings, weekends and public holidays.
Qualifications
Experience in a supervisory/management capacity within a leisure facility is desirable. You should hold a NPLQ qualification and be registered as a first aider – first aid experience will set you apart from other candidates. Excellent customer service and leadership skills are essential.
Benefits
- We align with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more
Safeguarding
At Places for People, safeguarding is everyone\’s responsibility. You will be expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
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Duty Manager employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Places Leisure's mission and values. Understanding their commitment to community and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any previous experience in managing teams within a leisure or fitness environment. Be prepared to discuss specific examples of how you've successfully led a team, resolved conflicts, or improved customer satisfaction.
✨Tip Number 3
Since the role requires flexibility, be ready to discuss your availability for shifts, including evenings and weekends. Showing that you're adaptable and willing to meet the demands of the job can set you apart from other candidates.
✨Tip Number 4
If you have first aid qualifications, make sure to mention them! Being a registered first aider is a key requirement for this role, and demonstrating your readiness to take on this responsibility can give you an edge.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills such as leadership, customer service, and management experience in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in supervisory or management roles within leisure facilities. Emphasise any first aid qualifications and customer service achievements that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your understanding of Places Leisure's mission. Mention specific examples of how you have successfully managed teams or improved customer satisfaction in previous roles.
Highlight Flexibility: Since the role requires a flexible approach to work, make sure to mention your availability for shifts, including evenings and weekends. This shows your commitment and readiness to meet the demands of the position.
How to prepare for a job interview at Places Leisure
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to motivating and training staff.
✨Emphasise Customer Service Experience
Excellent customer service is key in this role. Be ready to discuss specific instances where you've resolved customer concerns or improved customer satisfaction, showcasing your ability to handle challenging situations with grace.
✨Familiarise Yourself with the Company Values
Places Leisure values community and well-being. Research their mission and values, and think about how your personal beliefs align with theirs. This will help you articulate why you're a good fit for their culture during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential challenges you might face as a Duty Manager and prepare thoughtful responses that demonstrate your critical thinking and decision-making abilities.