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For Companies At a Glance
- Tasks: As Duty Manager, you'll manage staff, handle customer concerns, and ensure smooth operations.
- Company: Join Places for People, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Be part of a supportive team that values your contribution to community wellbeing.
- Qualifications: Previous management experience in leisure facilities and an NPLQ qualification are essential.
- Other info: Flexible shifts include evenings and weekends; first aid experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Overview
This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer\’s concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a NPLQ qualification.
We are Places for People Group, we\\\’re a social enterprise that believes it\\\’s people that make a community. That\\\’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\\\’s leading health and wellbeing enabler. We aren\\\’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you\\\’re more than just a number – you\\\’re part of our cause.
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there\\\’s always more we can do to make you smile, that\\\’s why we offer a comprehensive benefits package with each role, yours will include:
Responsibilities
- Manage, recruit and train staff; deal with customer concerns; drive up memberships; prepare reports and attend meetings.
- Represent Places Leisure and lead a team to ensure the efficient day-to-day running of the centre.
- Be flexible with shifts, including evenings, weekends and public holidays.
- Supervise a large team; contribute to safeguarding and policy adherence as part of the workplace culture.
Qualifications
- Supervisory/management experience within a leisure facility (desirable).
- First aid: registered as a first aider with potential for extra credit if first aid experience is present.
- Excellent customer service and leadership skills.
- Essential: NPLQ qualification.
Benefits
- We align with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
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Duty Manager employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the core values and mission of Places for People. Understanding their commitment to community and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any previous experience in managing teams within a leisure or community setting. Be prepared to discuss specific examples of how you've successfully led a team, resolved conflicts, or improved customer satisfaction.
✨Tip Number 3
Since the role requires flexibility, be ready to demonstrate your adaptability. Share instances where you've successfully managed shifting priorities or worked unconventional hours, showing that you're committed to the role's demands.
✨Tip Number 4
If you have first aid qualifications, make sure to mention them. If not, consider obtaining a certification before applying, as this could set you apart from other candidates and show your dedication to safety and wellbeing.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Relevant Experience: Emphasise any previous supervisory or management experience in a leisure facility. Mention specific examples where you successfully managed a team, dealt with customer concerns, or improved membership numbers.
Showcase Your Skills: Demonstrate your leadership and customer service skills in your application. Use concrete examples to illustrate how you've effectively led teams and resolved issues in past roles.
Include Qualifications: Make sure to mention your NPLQ qualification and any first aid experience. These are essential for the role and will set you apart from other candidates.
How to prepare for a job interview at Places Leisure
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, highlighting your approach to motivating and supporting staff.
✨Emphasise Customer Service Experience
Excellent customer service is key in this role. Be prepared to discuss your previous experiences dealing with customer concerns and how you resolved issues effectively. This will show that you understand the importance of customer satisfaction in a leisure facility.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think about potential challenges you might face as a Duty Manager and how you would address them, especially regarding team management and customer interactions.
✨Highlight Your Flexibility
The role requires a flexible approach to work, including shifts on evenings and weekends. Make sure to express your willingness to adapt your schedule and share any relevant experiences where you've successfully managed a flexible work environment.
