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For Companies At a Glance
- Tasks: Lead a team, manage operations, and enhance customer experiences in a vibrant leisure environment.
- Company: Join Places for People, a social enterprise dedicated to community wellbeing and support.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management within leisure facilities and excellent customer service skills required.
- Other info: Opportunities for personal development and a supportive team culture await you.
The predicted salary is between 30000 - 42000 £ per year.
We are Places for People Group, we\’re a social enterprise that believes it\’s people that make a community. That\’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\’s leading health and wellbeing enabler.
We aren\’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you\’re more than just a number – you\’re part of our cause.
More about your role
This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer\’s concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.
You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
For more information please download our job profile available on our website.
More about you
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.
It is essential that you hold a NPLQ qualification.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there\’s always more we can do to make you smile, that\’s why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What\’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Duty Manager employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to interview, let your passion for community and health shine through. Share stories about how you've made a difference in previous roles – it’ll help you stand out as a candidate who truly cares.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Places for People and express your interest in the Duty Manager role. A little initiative can go a long way in showing that you're keen and ready to jump in.
✨Tip Number 4
Prepare for the unexpected! As a Duty Manager, you'll need to think on your feet. Practice answering situational questions in interviews, focusing on how you'd handle customer concerns or team challenges. This will show you're ready for the varied nature of the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating active places and healthy communities. Share your experiences that align with our mission at Places Leisure.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your supervisory experience in leisure facilities and any relevant qualifications like the NPLQ. We love seeing candidates who understand what we’re all about!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our careers site! It’s the best way to ensure your application gets to us directly. Plus, you can find more details about the role and our company culture there.
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their values and how they aim to create active places and healthy people. This will not only help you answer questions more effectively but also show your genuine interest in being part of their cause.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully managed staff or resolved customer concerns. Highlight your leadership style and how it aligns with creating a supportive environment for both employees and customers.
✨Demonstrate Flexibility and Adaptability
This role requires a flexible approach to work, including shifts during evenings and weekends. Be ready to discuss your availability and any past experiences where you've had to adapt to changing circumstances. Showing that you're open to working varied hours will make you a more attractive candidate.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service abilities. Think about situations you might encounter as a Duty Manager and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
