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- Tasks: Lead a team, manage operations, and ensure customer satisfaction in a leisure facility.
- Company: Join Places for People, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Why this job: Be part of a supportive culture that values your contribution and promotes personal growth.
- Qualifications: Previous management experience in leisure and an NPLQ qualification are essential.
- Other info: Flexible shifts including evenings and weekends; safeguarding is a priority.
The predicted salary is between 24000 - 36000 £ per year.
We are Places for People Group, a social enterprise that builds homes and delivers services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\’s leading health and wellbeing enabler.
More About Your Role
As Duty Manager you will wear many hats: managing, recruiting and training staff, dealing with customer concerns, driving up memberships, preparing reports and attending meetings. You will represent Places Leisure and you will need to be a motivated individual who takes responsibility for leading a team and ensuring the efficient day‑to‑day running of the centre. A flexible approach to work is required, including shifts, evenings, weekends and public holidays.
Qualifications
Experience in a supervisory/management capacity within a leisure facility is desirable. You should hold a NPLQ qualification and be registered as a first aider – first aid experience will set you apart from other candidates. Excellent customer service and leadership skills are essential.
Benefits
- We align with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more
Safeguarding
At Places for People, safeguarding is everyone\’s responsibility. You will be expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
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Duty Manager employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the core values and mission of Places for People. Understanding their commitment to community and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any previous experience in managing teams within a leisure or community setting. Be prepared to discuss specific examples of how you've successfully led a team, resolved conflicts, or improved customer satisfaction.
✨Tip Number 3
Since the role requires flexibility, be ready to demonstrate your adaptability. Share instances where you've successfully managed shifting priorities or worked unconventional hours, showing that you're committed to the role's demands.
✨Tip Number 4
If you have your NPLQ qualification, make sure to mention it prominently. If not, consider discussing your plans to obtain it, as this shows your commitment to meeting the job requirements and enhancing your skills.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Relevant Experience: Emphasise any previous supervisory or management experience in a leisure facility. Mention specific examples of how you've successfully managed teams, dealt with customer concerns, or improved service delivery.
Showcase Your Qualifications: Make sure to mention your NPLQ qualification prominently in your CV and cover letter. If you have first aid experience, include that as well, as it will set you apart from other candidates.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for community engagement and your understanding of Places for People's mission. Use this opportunity to express why you want to be part of their team and how you can contribute to their goals.
How to prepare for a job interview at Places Leisure
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, highlighting your approach to motivating and training staff.
✨Emphasise Customer Service Experience
Excellent customer service is key in this role. Be prepared to discuss your previous experiences dealing with customer concerns and how you resolved issues effectively. This will show that you understand the importance of customer satisfaction in a leisure facility.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think about potential challenges you might face as a Duty Manager and how you would address them, especially regarding team management and customer interactions.
✨Highlight Your Flexibility
The role requires a flexible approach to work, including shifts on evenings and weekends. Make sure to express your willingness to adapt your schedule and share any relevant experiences where you've successfully managed a flexible work environment.