At a Glance
- Tasks: Inspire and assist customers in a lively environment while delivering excellent service.
- Company: Join a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, and discounts on activities.
- Other info: Great potential for career growth within a diverse and ambitious company.
- Why this job: Kickstart your career with training opportunities and a supportive team.
- Qualifications: Sales experience is a plus, but passion for customer service is key.
The predicted salary is between 20000 - 25000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More About the Role:
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
More About You:
- You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
- You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
- Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
- You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
- Sales focused and target driven individual.
- You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to 500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Reception and Customer Service (Placemaker) - Swallownest in Deal employer: Places Leisure
At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Reception and Customer Service (Placemaker) in Swallownest, you will enjoy a vibrant workplace that champions personal growth through continuous training and development opportunities, alongside a comprehensive benefits package that includes health memberships and flexible working options. Join us in our mission to create active places and healthy people, where your contributions truly matter and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) - Swallownest in Deal
✨Tip Number 1
Get to know the company culture! Before your interview, check out Places for People’s social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your passion for delivering first-class service.
✨Tip Number 3
Be ready to showcase your sales skills! Brush up on some sales techniques and be prepared to discuss how you can contribute to the team’s targets. Remember, they’re looking for someone who’s not just a fit but also a future star!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Reception and Customer Service (Placemaker) - Swallownest in Deal
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of a Placemaker. Highlight any relevant experience in customer service or sales, and explain how you can contribute to creating a welcoming environment for our community.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their values and how they contribute to the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their cause.
✨Showcase Your Customer Service Skills
As a Reception and Customer Service (Placemaker), you'll need to demonstrate your ability to create meaningful relationships with customers. Prepare examples from your past experiences where you went above and beyond to deliver excellent service. This will highlight your passion for customer care.
✨Be Ready to Discuss Sales Techniques
Since the role is sales-focused, brush up on basic sales tools and techniques. Be prepared to discuss how you've used these in previous roles or how you would apply them in this position. Showing that you're target-driven and understand the sales process will set you apart.
✨Emphasise Your Team Spirit
Places Leisure values teamwork and collaboration. Think of instances where you've worked well in a team or inspired others to achieve a common goal. Highlighting your ability to thrive in a lively environment will resonate well with the interviewers.
