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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive membership growth.
- Company: Join Places Leisure, a social enterprise dedicated to community health and wellbeing.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in membership sales and team management, with a passion for health and fitness.
- Other info: Opportunities for personal development and career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Places Leisure is part of Places for People Group, a social enterprise that believes it\’s people that make a community. That\’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\’s leading health and wellbeing enabler. We aren\’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you\’re more than just a number – you\’re part of our cause. The Spelthorne Contract includes Eclipse Leisure Centre, the prestigious state-of-art £50 million flagship facility and Sunbury Leisure Centre, a busy community centre. Based at Eclipse you be responsible for 3 Assistant Placemaker Managers across the sites and will be aiming to achieve over the current 10,000 members (including swim lessons).
More About Your Role
You will be responsible for Commercial activity within the contract working across multiple busy leisure facilities helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer\’s choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms. Internally, we refer to this activity as Placemaking and therefore your role within the organisation would be Contract Placemaker Manager.
You will lead and coach the membership teams in the \’everyone a member\’ objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us – be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined.
You will monitor your personal and your team\’s sales performance and complete any reporting requirements within deadlines. You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training.
For more information please download our job profile available on our website.
More About You
You will have experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should be passionate about health and fitness and have strong product knowledge. As a manager you will need to communicate Places Leisure\’s vision to your team and ensure everyone undertakes a customer first approach and understands the team\’s objectives.
You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
We Know That There\’s Always More We Can Do To Make You Smile, That\’s Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What’s next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries: Wellness and Fitness Services
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Customer Service/ FOH Manager employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/ FOH Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Places Leisure's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Contract Placemaker Manager. Highlight your leadership skills and how you've motivated teams in the past to hit targets – this is key for impressing them!
✨Tip Number 3
Show your passion for health and fitness! Whether it's sharing your personal fitness journey or discussing trends in the industry, let your enthusiasm shine through. This will resonate well with the team at Places Leisure.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service/ FOH Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for health and fitness shine through. We want to see how passionate you are about creating active places and supporting community wellbeing.
Tailor Your Experience: Make sure to highlight your relevant experience in membership sales and team management. We’re looking for specific examples of how you've motivated teams and achieved targets in previous roles.
Be Personable: Remember, we’re all about community! Use a friendly tone in your application to reflect the welcoming environment we strive to create at Places Leisure. Show us that you can connect with people.
Apply Through Our Website: Don’t forget to apply directly through our careers site! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more details about the role there.
How to prepare for a job interview at Places Leisure
✨Know Your Stuff
Make sure you brush up on your knowledge of Places Leisure and their mission. Understand their approach to community health and wellbeing, and be ready to discuss how your experience aligns with their goals. This shows that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team to hit targets or improve customer service. Be ready to share these stories during the interview to demonstrate your capability as a Contract Placemaker Manager.
✨Customer First Mindset
Since this role is all about creating a welcoming environment, think of ways you've put customers first in previous roles. Be prepared to discuss how you would ensure your team adopts a customer-first approach and how you would handle any challenges that arise.
✨Be Ready for Role-Playing
You might be asked to role-play scenarios, such as showing a prospective member around the facility. Practice this beforehand! Think about how you would highlight the benefits of membership and create a friendly atmosphere. This will help you stand out as someone who can lead from the front.
