Customer Service and Membership Manager - Felixstowe, Suffolk
Customer Service and Membership Manager - Felixstowe, Suffolk

Customer Service and Membership Manager - Felixstowe, Suffolk

Felixstowe Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to enhance customer service and boost membership at our leisure facility.
  • Company: Join Places for People, a social enterprise dedicated to building thriving communities.
  • Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
  • Why this job: Be part of a mission-driven team that values your contributions and promotes health and wellbeing.
  • Qualifications: Experience in membership sales and team leadership is essential; passion for fitness is a plus.
  • Other info: We prioritise safeguarding and offer a supportive environment for all employees.

The predicted salary is between 30000 - 42000 £ per year.

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number - you’re part of our cause.

More about your role

You will work across a busy leisure facility helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer's choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms.

You will lead and coach the membership teams in the ‘everyone a member' objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us – be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined.

You will monitor your personal and your team’s sales performance and complete any reporting requirements within deadlines. You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training.

More about you

You will have experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should be passionate about health and fitness and have strong product knowledge. As a manager you will need to communicate Places Leisure's vision to your team and ensure everyone undertakes a customer first approach and understands the team's objectives.

You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

  • We align with the Real Living Wage foundation
  • A bonus scheme for all colleagues at 2%
  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • Flexible working (including part time working, shift work and more)
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs – up to £500 saving per year
  • Discounts of up to 50% on activities, centre shop and cafes
  • Extra perks including huge discounts and offers from shops, cinemas and much more.

What’s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Customer Service and Membership Manager - Felixstowe, Suffolk employer: Places Leisure

At Places for People, we pride ourselves on being an exceptional employer, fostering a supportive and inclusive work culture in Felixstowe. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including flexible working options, health and fitness memberships, and opportunities for personal development. Join us to be part of a passionate team dedicated to making a positive impact in the community while enjoying unique perks and a fulfilling career.
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Contact Detail:

Places Leisure Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service and Membership Manager - Felixstowe, Suffolk

✨Tip Number 1

Familiarise yourself with Places Leisure's mission and values. Understanding their commitment to community and health will help you align your responses during interviews, showcasing how your personal values resonate with theirs.

✨Tip Number 2

Prepare specific examples of how you've successfully led teams in a customer service environment. Highlight instances where you motivated your team to achieve sales targets, as this will demonstrate your leadership skills effectively.

✨Tip Number 3

Research the latest trends in health and fitness, especially those relevant to leisure facilities. Being knowledgeable about current industry practices will not only impress during interviews but also show your passion for the role.

✨Tip Number 4

Network with current or former employees of Places for People. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application and interviews.

We think you need these skills to ace Customer Service and Membership Manager - Felixstowe, Suffolk

Customer Service Excellence
Membership Sales Experience
Team Leadership
Performance Management
Health and Fitness Knowledge
Sales Techniques
Coaching and Training Skills
Communication Skills
Target Achievement
Relationship Building
Problem-Solving Skills
Time Management
Adaptability
Motivational Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and membership sales, particularly within leisure or hospitality environments. Use specific examples to demonstrate how you've led teams and achieved KPIs.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for health and fitness. Explain how your values align with Places for People's mission and how you can contribute to creating a welcoming environment for members.

Showcase Leadership Skills: In your application, emphasise your leadership experience. Provide examples of how you've motivated teams to deliver exceptional customer service and meet sales targets, as this is crucial for the role.

Highlight Customer-Centric Approach: Demonstrate your understanding of a customer-first approach. Include instances where you've successfully engaged with customers, responded to their needs, and created positive experiences that encourage membership.

How to prepare for a job interview at Places Leisure

✨Show Your Passion for Health and Fitness

Make sure to express your enthusiasm for health and fitness during the interview. Share personal experiences or stories that highlight your commitment to an active lifestyle, as this aligns with the company's mission of promoting wellbeing in the community.

✨Demonstrate Leadership Skills

Prepare examples of how you've successfully led teams in the past. Discuss specific instances where you motivated your team to achieve sales targets or deliver exceptional customer service, as this is crucial for the role of Customer Service and Membership Manager.

✨Familiarise Yourself with Sales Techniques

Review the sales tools and techniques mentioned in the Places Leisure Membership management manual. Being knowledgeable about these methods will show that you're proactive and ready to implement effective strategies to drive membership numbers.

✨Prepare for Customer-Centric Scenarios

Think of scenarios where you had to handle customer enquiries or complaints effectively. Be ready to discuss how you prioritised customer satisfaction while also meeting sales goals, as this reflects the 'customer first' approach that Places for People values.

Customer Service and Membership Manager - Felixstowe, Suffolk
Places Leisure
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  • Customer Service and Membership Manager - Felixstowe, Suffolk

    Felixstowe
    Full-Time
    30000 - 42000 £ / year (est.)

    Application deadline: 2027-06-09

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    Places Leisure

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