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- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Community-focused leisure provider in Cramlington with a supportive culture.
- Benefits: Comprehensive benefits package, health membership, and discounts.
- Why this job: Join a team that values community and offers flexible hours.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Initial training provided; weekend work required.
The predicted salary is between 24000 - 36000 £ per year.
A community-focused leisure provider based in Cramlington seeks a customer service representative for its Contact Centre. You will provide excellent service via phone, email, and social media while resolving queries efficiently. The position includes weekend work and initial training.
Candidates should have customer service experience and communication skills. The role offers a comprehensive benefits package, including health membership and discounts, ensuring a supportive working environment.
Customer Experience Advisor – Contact Centre (Flexible Hours) in Cramlington employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor – Contact Centre (Flexible Hours) in Cramlington
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and social media, try role-playing different scenarios with friends or family. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Experience Advisor – Contact Centre (Flexible Hours) in Cramlington
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled queries and provided excellent service in the past, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills that match the job description, like communication skills and your ability to resolve issues efficiently. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Places Leisure
✨Know the Company
Before your interview, take some time to research the community-focused leisure provider. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent service, prepare examples from your past experiences where you resolved customer queries effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your communication skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service situations. Think about how you would handle difficult customers or resolve complaints. Practising these scenarios can help you respond confidently and demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
