At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, and social media.
- Company: Join a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible hours, health memberships, bonuses, and discounts.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be part of a mission-driven team making a real difference.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 24000 - 28000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More About Your Role
To deliver an efficient, first-class service, first time, every time; ensuring a consistent, high quality, customer focussed service is delivered through Northumberland Leisure Centre's Contact Centre. You will be dealing with calls and enquiries from members of the public, staff, businesses, and visitors of Northumberland by telephone, email, or social media channels, resolving as many queries as possible at the first point of contact. This role is shift work. This means working 40 hours a week between the hours of 8am and 6pm Monday to Friday, including 1 in 4 weekends working Saturday 9am-5pm and Sunday 9am-1pm.
More About You
It is desirable that you have experience within working in a Customer Service/Contact Centre environment and can interact effectively with customers, via telephone system, email, social media and all other communication platforms.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We Know That There's Always More We Can Do To Make You Smile, That's Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:
- We align with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Contact Centre Administrator - Flexible Hours & Perks in Cramlington employer: Places Leisure
At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to enhancing the lives of individuals and families. Our flexible working hours, comprehensive benefits package, and commitment to personal development ensure that every team member feels valued and supported. Join us at Northumberland Leisure Centre, where you can make a meaningful impact while enjoying perks like full health memberships and discounts, all within a vibrant and inclusive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Administrator - Flexible Hours & Perks in Cramlington
✨Tip Number 1
Get to know the company! Research Places for People and their mission. When you understand their values, you can tailor your approach during interviews and show how you fit into their community-focused ethos.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your customer service experience confidently and demonstrate your ability to handle queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to Places for People. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare for your interview.
We think you need these skills to ace Contact Centre Administrator - Flexible Hours & Perks in Cramlington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contact Centre Administrator role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills:Since you'll be dealing with various enquiries, it’s essential to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have with different communication platforms like email and social media.
Be Yourself:We want to get to know the real you! Don’t hesitate to let your personality shine through in your application. Share your passion for helping others and how you can contribute to our mission of creating thriving communities.
Apply Through Our Website:Once you’ve polished your application, head over to our careers site to submit it. Applying directly through our website ensures your application gets to the right place and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community-focused approach.
✨Showcase Your Customer Service Skills
Since the role involves dealing with various enquiries, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or provided exceptional service, especially in a Contact Centre environment. This will demonstrate your ability to deliver that first-class service they’re looking for.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle different customer interactions, such as a difficult caller or a complex query. This will help you articulate your thought process and problem-solving skills, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company’s mission.
