At a Glance
- Tasks: Deliver top-notch customer service in a busy contact centre environment.
- Company: Join Places for People, a social enterprise dedicated to community wellbeing.
- Benefits: Enjoy health memberships, flexible working, and discounts on activities.
- Other info: Opportunities for personal development and a supportive team culture await you.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service is a plus; great communication skills are essential.
The predicted salary is between 25772 - 31500 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community.
That's why we build homes and deliver services for everyone in the community to thrive.
At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company.
We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported.
At Places for People, you're more than just a number - you're part of our cause.
More about your role Please note: an Assessment centre will be held for these roles on Tuesday the 29th of September between 10am - 1pm.
The working role pattern is - Monday to Friday 8am-6pm &1 in 4 weekends.
To deliver an efficient, first-class service, first time, every time; ensuring a consistent, high quality, customer focussed service is delivered through Northumberland Leisure Centre's Contact Centre You will be required to answer between 40-60 calls within a busy contact centre environment.
You will be dealing with calls and enquiries from members of the public, staff, businesses, and visitors of our Leisure Centres across the country by telephone resolving as many queries as possible at the first point of contact.
More about you It is desirable that you have experience within working in a busy Customer Service/Contact Centre environment and can interact effectively with customers, via telephone system.
Benefits We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Full Health & Fitness membership for you, a nominated adult and up to 4 juniors A bonus scheme for all colleagues at 2% Flexible working (including part time working, shift work and more) An opportunity to purchase additional annual leave Lots of opportunity to access ongoing personal learning and development Access to our Company Pension scheme Cashback plan for healthcare costs – up to £500 saving per year Discounts of up to 50% on activities, centre shop and cafes Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply.
You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
At Places for People, safeguarding is everyone's responsibility.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.
Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Locations
Contact Centre Administrator (Additional Permanent Posts for Existing Colleagues) in Cramlington, Northumberland employer: Places Leisure
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Catering Assistant, you will enjoy a comprehensive benefits package, including full health and fitness membership, generous discounts, and opportunities for personal growth within a diverse and ambitious organisation. Join us in making a meaningful impact while being part of a team that values your contributions and prioritises your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Administrator (Additional Permanent Posts for Existing Colleagues) in Cramlington, Northumberland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Administrator (Additional Permanent Posts for Existing Colleagues) in Cramlington, Northumberland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places Leisure:Your cover letter is your chance to shine! Tell us why you want to work at Places Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places Leisure!
How to prepare for a job interview at Places Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
