Leisure Centre General Manager in Andover, Hampshire

Job Description \n \n \n \n \n Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.\We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Join a community that cares about you.\Join a community that cares about you!\n \n \n \n More about your role\n \n As General Manager, you will lead your leisure centre and take overall responsibility for its financial, commercial and operational performance. You will empower your site leadership team to deliver an outstanding customer experience, achieve membership and revenue objectives and maintain high operational standards. You will develop your people, use performance data to guide decisions and build productive relationships with clients, community groups and health and wellbeing partners. You will also help create an accessible community hub that supports active, healthy and thriving communities. \n \n \n \n \n \n \n Essential criteria \n \n Previous experience as a General Manager in a Leisure Centre. \n Evidence of delivering financial, revenue or other commercial objectives with responsibility for managing a site or operational budget. \n Experience of using commercial and operational performance measures to identify priorities and improve results. \n A track record of improving customer service, membership performance or customer retention within a service-led environment. \n Experience of managing client, partner or stakeholder relationships and delivering against agreed contractual or service objectives. \n More about you\n \n You will be an inspiring and results-focused leader who can balance commercial priorities with excellent customer service. You will be confident managing a multifunctional operation, interpreting financial and performance information and turning insight into effective action. You will also bring a collaborative approach to working with clients, partners and local communities, together with a commitment to safeguarding, health and safety and data protection. \n \n \n We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:\n \n \n • We pay the Real Living Wage as a minimum\n \n • Pension with matched contributions up to 7%\n \n • Bonus scheme for colleagues at 2%\n \n • Option to buy or sell annual leave days\n \n • Healthcare cashback plan for everyday medical costs, with private GP and health support services available\n \n • Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing\n \n • Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases\n \n • Ongoing training, professional qualifications, internal development programmes and career progression opportunities\n \n • Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work\n \n • Strong focus on inclusion, wellbeing and colleague engagement\n \n • Free membership to Places Gyms\n \n • Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence\n \n \n \n \n \n \n What's next? \We are committed to creating safe communities for our customers and colleagues by