We’re Hiring: Housing Complaints Coordinator (Temporary)

That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. \n More about your role \n You will be required to work within a Retirement Living housing development supporting the effective and efficient property management and administration of the development. You will be providing a full range of administrative duties to the service which incorporates administrative, secretarial, financial, housing management services (including sign ups and void turnaround), performance reporting / monitoring and required business processes to ensure services are operating within sound and auditable environment. \n You will provide comprehensive administrative and housing management support, including maintaining records and databases, handling enquiries and correspondence, organising meetings and documentation, supporting tenancy and health & safety processes, processing invoices and purchase orders, and assisting with projects to deliver excellent customer service and support organisational objectives. \n The role is based over 2 locations, based 3 days each week at our Drum Court in Gilmerton (EH17 8QE) and 2 days each week at Heinsberg House in Penicuik (EH26 8NH). You must be able to travel to both locations. \They should be well organised, able to manage competing priorities, understand financial processes, and work both independently and collaboratively as part of a team. \n Ideally you will have knowledge or experience of working with the elderly, housing and building management/health & safety knowledge or experience - but this isn't essential. \We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. n We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: \n \n Competitive salary, with a salary review yearly \n Pension with matched contributions up to 7% \n Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave \n Cashback plan for healthcare costs - up to £500 saving per year \n A bonus scheme for all colleagues at 2% \n Training and development \n Extra perks including huge discounts and offers from shops, cinemas and much more \n \n What's next? \n As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. n W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need.