Customer Support Lead (Permanent) in Wellingborough

That'ssomeone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading SocialEnterprise,we'rededicated to creating inclusive and thriving Communities for both our Customers and Employees. We are looking for a Customer Support Coordinator to join our team in Wellingborough to work across our scheme to support Customers who have low support. Working within this scheme you will support Customers with the continued, safe provision of accommodation in our schemes. You will be working closely with ourCustomersto develop and deliver support and intensive housing management services to vulnerable people. The role will involve working with a small caseload of Customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new Customers to the service and in providing advice and guidance with the welfare/benefit system. You willbe responsible forthe maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management teamregardingrepairs,voidsand maintenance. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service. For more information, please download our job profile available on our website. Ideally you will have local knowledge to share with our customers. Experience within mental health services would be valued. You should have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you havepreviousexperience supporting a vulnerable client group. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We know thatthere'salways more we can do to make you smile,that'swhy we offer a comprehensive benefits package with each role, yours will include: ~ Competitive salary, with a salary review yearly ~ Pension with matched contributions up to 7% ~ Excellent holiday package up to 35 days annual leave with theoptionto buy or sell leave ~ A bonus scheme for all colleagues at 2% ~ Training and development ~ Extraperksincluding huge discounts and offers from shops, cinemas and much more As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you require any reasonable adjustments to support your application or interview experience, please let us know. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities