At a Glance
- Tasks: Join our Customer Service Centre to assist customers and gain valuable experience in the Housing Sector.
- Company: Places for People, the UK's leading Social Enterprise focused on thriving communities.
- Benefits: Full training, hybrid working, overtime, excellent holiday pay, and discounts on various services.
- Other info: Opportunities for career progression and a lively social work environment.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: No prior housing experience needed; just bring your passion for helping others!
Overview
Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive.
We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector.
The opportunities from joining our Customer Contact Centre are endless!
At Places for People, we believe in investing in your future, thats why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We've even had Advisors develop into senior management roles. In fact, our Programme Change Development Lead as well as some of our Account Managers, Data Analysts, Project Managers and Specialist Landlord Coordinators all got their start within our Customer Contact Centre.
Want to know the best bit?
You don't need to have previous Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values especially with handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression.
We are recruiting for 3 roles - We will be holding a assessment centre on Tuesday 2nd June 10am - 1pm.
More about your role
We pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our customer service team are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase.
In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues – but don't worry we'll teach you everything you need to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen.
The office is accessible by local bus routes and free onsite parking is provided.
You will be working the following hours:
- Week One - Sat and Sun 8am-4pm
- Week Two - Sat and Sun 4pm-10pm
- Training for this role will be Monday-Friday 9am-5pm for the first 4 weeks.
If you feel like you can make a difference, download our job profile, and make an application. This role also includes working bank holidays and over the Christmas period.
More about you
Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you…
Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service.
Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred.
About us
We are Places for People, the UK's leading Social Enterprise. We believe that it's more than just homes that make a community – it's the people. That's why we change our Customers' lives everyday by creating and supporting thriving communities.
Our business consists of complementary companies that are market leaders in the placemaking, property investment, development, leisure, and management sectors. Combined, they have the expertise to create and manage whole communities, providing homes, services, support, and infrastructure that ensures our customers and their communities thrive.
The markets we operate in include:
- Affordable and supported housing
- Development
- Property management
- Leisure management
- Fund management
But we aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're a part of our cause.
We want you to join the Places for People Group and the nearly 11,000 other colleagues on our journey - colleagues who have helped to build, manage, and maintain places that people are proud to call home.
Benefits
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- Full training provided
- Hybrid working – 3 days in the office and 2 from the comfort of your own home
- Overtime
- Excellent holiday pay and sick pay
- Ability to buy or sell leave
- Access to our WPA cash plan – which can save you up to £500 on dental, GP prescriptions and eye care
- Pension with matched contributions
- Future career opportunities
- Extra benefits including huge discounts and offers from shops, cinemas and much more
Weekend Customer Service Centre Advisor in Preston employer: Places for People
Places for People is an exceptional employer that prioritises the growth and development of its employees within a vibrant and supportive work culture. As a leading Social Enterprise, we offer comprehensive training, hybrid working options, and numerous career progression opportunities in the Housing Sector, all while fostering a community-focused environment where every team member can thrive. With excellent benefits, including generous holiday pay and access to health plans, joining our Customer Service Centre means becoming part of a dedicated team committed to making a positive impact on people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Centre Advisor in Preston
✨Tip Number 1
Get to know the company! Research Places for People and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can confidently handle various scenarios. Role-play with a friend or family member to get comfortable with difficult conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events related to Places for People. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you’re serious about joining the team. Plus, you’ll be one step closer to landing that exciting role in the Customer Service Centre!
We think you need these skills to ace Weekend Customer Service Centre Advisor in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Service Advisor role. Highlight any relevant customer service experience or skills that show you can handle difficult conversations.
Craft a Compelling Supporting Statement:Use your supporting statement to tell us why you're the perfect fit for this role. Share specific examples of how you've demonstrated the behaviours we value, especially in customer interactions.
Keep It Concise:We love a good read, but keep your application clear and to the point. Stick to the essentials and make it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s a quick and simple process that helps us get your application in front of the right people faster.
How to prepare for a job interview at Places for People
✨Know the Company
Before your interview, take some time to research Places for People. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Since this role involves handling customer queries and potentially difficult conversations, think of examples from your past experiences where you've successfully managed similar situations. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Showcase Your Communication Skills
As a Customer Service Centre Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows that you’re engaged and thinking about how you can fit into the company.
