At a Glance
- Tasks: Inspire and assist customers while delivering top-notch service in a vibrant environment.
- Company: Join a social enterprise dedicated to building thriving communities and supporting its team.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Other info: Be part of a diverse team with excellent growth potential and ongoing development.
- Why this job: Kickstart your career with training opportunities and a chance to make a real impact.
- Qualifications: Customer service experience is a plus, but enthusiasm and a proactive attitude are key.
The predicted salary is between 24000 - 36000 £ per year.
We are Places for People Group, a social enterprise that believes people make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren’t your typical company. We apply the same philosophy to our people as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number – you’re part of our cause.
More About the Role
We have an exciting new opportunity for a Reception and Sales colleague, internally known as a Placemaker, at Places Leisure. You will be working in a fun, lively environment with like-minded people. You will help inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service while promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. Previous experience in a sales and customer service environment would be beneficial, however, if you are naturally proactive and self-motivated, we would be happy to support you with training and tools to succeed in this role and beyond. There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager. In the Placemaker role, we will offer ongoing training and development opportunities, including customer service and sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross-skills in lifeguarding, swimming teaching and more.
More About You
You have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way. You can multi-task and manage daily operational tasks with strong execution and confidence. You are an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people. You have the ability to use sales tools and techniques documented by Places Leisure membership management. You are sales-focused and target-driven. You have a passion for delivering first-class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part-time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What’s next?
If you meet the criteria and are ready to make the next step in your career, then apply following our simple 5-minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment. If you are using a mobile device such as an iPad, ensure your CV is stored in the cloud; we currently support Google Drive, OneDrive and Dropbox.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures and include pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People guarantees an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
Reception and Customer Service (Placemaker) in Wath upon Dearne employer: Places for People
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Reception and Customer Service Placemaker, you will enjoy a vibrant workplace culture that values your contributions and offers extensive training and development opportunities, ensuring your career can flourish in various directions. With competitive benefits including flexible working arrangements, health and fitness memberships, and a commitment to the Real Living Wage, we strive to create a fulfilling and rewarding experience for all our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) in Wath upon Dearne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places for People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places for People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Customer Service (Placemaker) in Wath upon Dearne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places for People:Your cover letter is your chance to shine! Tell us why you want to work at Places for People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places for People!
How to prepare for a job interview at Places for People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
