Debt Recovery Liaison Analyst in Watford

One of the UK's largest Property Management companies, Residential Management Group are currently recruiting for a Debt Recovery Liaison Analyst to join our team.

This is a fantastic opportunity for a strong administrator who thrives in a fast-paced environment and is looking to develop their career within a well-established organisation.

Is this the role you are looking for If so read on for more details, and make sure to apply today.

Where will I be working?

This is a full-time office-based role working at our offices in Hoddesdon (EN11 0DR), ideally working 8am-4pm Monday to Friday.

Key Responsibilities

• Support the Debt Recovery Team Leader in delivering efficient services to Back Office and Property Managers.
• Manage relationships with Property Managers and schedule quarterly review meetings.
• Analyse and resolve operational issues to minimise business impact.
• Produce reports to identify trends, potential problems, and opportunities for performance improvement.
• Assist in developing and maintaining procedures and systems to support operational delivery.
• Resolve customer queries escalated from Property Managers and external debt collection solicitors.
• Provide support to other teams and managers as required.

What We're Looking For

• Strong administrative skills with excellent attention to detail.
• Comfortable working to SLAs and deadlines.
• Excellent communication skills, both written and verbal.
• Confident problem solver with strong analytical skills.
• Basic - intermediate Excel skills (knowledge of vlook ups & formulas etc would be an advantage)
• The ability to interpret data effectively.
• Flexible and resilient, with the ability to adapt to changing business needs.
• Previous experience in Credit Control or Debt Recovery would be an advantage

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply.

You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.

If you would like to be considered under this scheme, please indicate this in your application.

We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process.

If you require any reasonable adjustments to support your application or interview experience, please let us know.

We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking.

For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

• If you are a recruitment agency please note we operate a PSL and do not take cold calls
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We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. xiskglj Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities