Assistant Property Manager in Watford

Residential Management Group (RMG), a market-leading Property Management Company, is looking for an Assistant Property Manager to support the delivery of an excellent property management service across a residential portfolio. In this varied role, you'll provide key administrative and coordination support to our wider regional teams, helping to ensure our customers receive a consistently high standard of service.

Where will I be working?

You will be based at our head office in Hoddesdon (EN11 0DR).

More about your role:

• Client care and liaison, ensuring calls and emails are handled professionally and efficiently, and queries are resolved wherever possible.
• Supporting coordination between accounts and property services teams to help deliver service commitments.
• Working in line with industry standards and expectations, including the RICS Code of Conduct and TPI guidance.
• Assisting with record keeping, ensuring accuracy and maintenance of client and company records.
• Supporting Health & Safety administration: reviewing and actioning hazard reports, completing hazard actions, and escalating concerns where needed.
• Helping with core operational tasks such as site take-ons (preparing transition checklists), key issuance, urgent purchase orders, regional reporting, and other ad-hoc projects as agreed.
• Promoting a strong service culture by working to agreed SLAs, sending holding responses when needed, and identifying opportunities to improve customer service.

What we're looking for:

We’re looking for someone who is proactive, organised and confident communicating with a range of stakeholders. You'll take pride in delivering a high-quality service and supporting a fast-paced regional team.

Essential skills and experience:

• A Full UK driver's license and access to own vehicle.
• Strong administrative or coordination experience, with excellent attention to detail and accurate record keeping.
• Confident written and verbal communication skills, with a professional and customer-focused approach.
• Ability to manage competing priorities, respond within SLAs and use initiative to improve working practices.
• Comfortable handling calls, emails, correspondence and case updates in a busy environment.

Desirable:

• Exposure to property management or familiarity with TPI standards.
• Experience supporting Health & Safety administration or hazard reporting processes.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays.
• Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges plus more!), plus 24/7 access to remote GP Services.
• Sponsorship for study and professional qualifications (up to 4 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, in-store vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!

What’s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding:

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.