At a Glance
- Tasks: Assist customers with queries via phone, email, and chat in a supportive team.
- Company: Join RMG, a leading property management company with a strong reputation.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and flexible working hours.
- Other info: Flexible shifts available, with opportunities for career development.
- Why this job: Be the voice of RMG and make a real difference in customer service.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
Join the RMG family and one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Part-Time Customer Service Advisors to join our supportive team based in Northwich.
As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Important Dates for Applicants
Successful candidates will begin their journey with us on Monday 6th July. Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries, with working hours available between 8am and 8pm, 7 days a week. We understand that everyone's circumstances are different, so we offer genuine flexibility in shift patterns, with a minimum of 22 hours per week which can be discussed during interview.
More about you
We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential; we are looking for people with the right skills and attitude, you can really forge a career within RMG. It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
- First class customer service skills, where providing a great service just comes naturally to you!
- Excellent communication skills both written and verbal.
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure.
- Good organisational skills with the ability to work to deadlines.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- 27 days holiday plus Bank Holidays.
- Free onsite parking.
- Potential to earn Bonus.
- Fantastic reward and recognition scheme that recognises exceptional customer service.
- Career Development and extensive opportunities to progress.
- Free Healthcare cashback Plan (re-claiming for things like optical treatment, dental care, physiotherapy and GP Charges plus more!), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support.
- Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives.
- A comprehensive induction/training period so you know you will be confident when speaking with customers.
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking.
For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.
Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Part-Time Customer Service Advisor in Warrington employer: Places for People
RMG is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in Northwich. With flexible shift patterns, comprehensive benefits including 27 days of holiday, healthcare cashback plans, and a strong focus on career progression, RMG ensures that every team member feels valued and empowered to thrive in their role as a Part-Time Customer Service Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RMG. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different customer queries during the interview.
✨Tip Number 3
Show off your personality! RMG is looking for self-motivated people with a positive attitude. Don’t be afraid to let your personality shine through in your responses. Share personal anecdotes that highlight your communication skills and empathy.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application goes directly to us. Plus, you can explore more about the role and benefits while you’re at it. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Part-Time Customer Service Advisor in Warrington
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the skills and qualities we value. This will help you tailor your application to show us you're the right fit!
Show Off Your Communication Skills:As a Customer Service Advisor, communication is key! Make sure your written application reflects your ability to communicate clearly and effectively. Use simple language, be friendly, and don’t forget to proofread for any typos or errors.
Highlight Relevant Experience:Even if you don’t have direct customer service experience, think about other roles where you’ve helped people or solved problems. Share those stories in your application to demonstrate your customer service skills and positive attitude!
Apply Through Our Website:We want to hear from you directly! Make sure to apply through our careers site. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you’re serious about joining the RMG family!
How to prepare for a job interview at Places for People
✨Know the Company Inside Out
Before your interview, take some time to research RMG and its values. Understand their customer service approach and how they support their team. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from past experiences where you successfully resolved customer queries or built rapport, demonstrating your ability to connect with people.
✨Demonstrate Empathy and Positivity
RMG is looking for self-motivated individuals with a positive attitude. Be prepared to discuss how you handle difficult situations with empathy. Share stories that highlight your ability to go the extra mile for customers and colleagues alike.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the role or the company culture. This shows your enthusiasm and helps you gauge if RMG is the right fit for you. Consider asking about the training process or how the team supports each other.
