Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the customer champion, providing top-notch service via phone, email, and more.
- Company: Join Muir, a caring company dedicated to improving lives since 1968.
- Benefits: Enjoy free parking, festive parties, eye test discounts, and flexible working hours.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong ICT skills are essential.
- Other info: Dynamic team culture with opportunities for professional development and career growth.
The predicted salary is between 800 - 1000 £ per month.
More about the company you will be working for
Please be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for Muir. Muir was established in 1968 and have been working with people to maximise their quality of life ever since. They own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing.
More about your role
In this role, you act as a customer champion, providing an excellent first-point-of-contact service across phone, email and other channels. You help customers access the right services, take ownership of queries, and support a positive complaints culture by resolving issues wherever possible. You deliver high-quality, productive interactions, diagnose and schedule repairs, and support queries relating to rent, ASB, lettings and home ownership. You record accurate customer information in line with GDPR and PCI, promote safeguarding, and work collaboratively to minimise customer effort. You remain flexible to office-based working during opening hours, support colleagues, contribute to customer experience projects, and use our ICT systems confidently while promoting self-service. You take responsibility for your development, follow all health and safety requirements, and carry out any additional duties aligned to the role. This role is based at 80 Lightfoot Street, Chester (CH3 3ED).
Essential Criteria
- Experience delivering exceptional customer service at the first point of contact.
- Experience working in a customer-focused contact centre or fast-paced office environment.
- Experience working with a diverse range of customers.
- You will need to be in a reasonable commutable distance to Chester.
More about you
You bring a good standard of education with strong ICT skills and experience delivering exceptional customer service in a fast-paced, first-contact environment. You are confident working independently, staying organised, and problem-solving proactively. You communicate clearly and empathetically, using emotional intelligence in every interaction, and you can work under pressure while managing changing demands. You build effective relationships, share knowledge, adapt positively to change, and consistently demonstrate organisational values. You are driven to reach targets, champion safe and decent homes for all customers, and understand how to work with a diverse range of people while applying GDPR principles appropriately.
Muir's values
- Caring: We care about people and achieving results
- Responsive: We put our customers first, giving great service and doing what matters most to them
- Passionate: We take pride in what we do and always strive to do better.
- Inclusive: We work together and value each other
- Dynamic: We have a positive, solution-oriented attitude
- Honest: We have high ethical values, standards and strong governance.
You are entitled to the following benefits during the course of our employment:
- Free Car Parking
- Fully funded Festive Party
- Free eye tests with added £20.00 off glasses at Specsavers
- Long Service Awards - gift to the value of £250 after 25 years' service
- Retirement Gift of £250.00 (must have achieved 10 years service within this period)
- The Association encourages sponsorship towards professional qualifications including day release
- Employee Assistance Programme
- Free tea, coffee and soft drinks
- Career breaks
- Cycle to Work Scheme (salary sacrifice scheme)
- Lone worker protection
- Staff Activity Fund
Working hours: The Association runs a flexitime system. The working week for full time employees is 35 hours and for part-time employees the Association ensures that hours can be arranged to suit both parties. Staff getting married (1 additional day's leave per annum). Moving home (1 additional day's leave per annum). Enhanced Maternity (12 weeks at half pay and a return to work bonus of one month's salary). Paternity Leave 2 weeks at normal rate of pay. Medicash Scheme (Muir pays towards contribution of £4.33 per month when two years' service is completed). Details relating to the above benefits are shown separately.
Customer Contact Apprentice in Warrington employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Apprentice in Warrington
✨Tip Number 1
Get to know Muir and their values! Research the company culture and think about how your own values align with theirs. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being a customer champion, try role-playing different scenarios with friends or family. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company and the role. They might even share tips on what the interviewers are looking for, giving you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Contact Apprentice in Warrington
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. Use specific examples from your past roles to demonstrate how you've successfully handled customer queries and resolved issues.
Tailor Your Application: Take the time to customise your application for this role. Mention Muir's values and how they resonate with you, showing that you understand what they're all about and how you can contribute to their mission.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your communication reflects the empathetic and professional tone that Muir values in their customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and allows us to process it efficiently. Plus, it shows you're proactive!
How to prepare for a job interview at Places for People
✨Know the Company Inside Out
Before your interview, take some time to research Muir. Understand their values, services, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer, as this aligns perfectly with the role of a Customer Contact Apprentice.
✨Practice Empathetic Communication
Since the role requires clear and empathetic communication, practice how you would handle various customer scenarios. Role-playing with a friend can help you articulate your thoughts and demonstrate emotional intelligence during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Prepare by thinking through how you would handle common customer queries or complaints, focusing on your approach to finding solutions.
