Warden

Residential Management Group (RMG), one of the UK's leading property management companies, is looking for a caring, organised and customer-focused Warden to support residents at our development in Boston Spa. This is a varied and rewarding role where you'll help provide a welcoming, safe and well-managed environment for residents aged over 55. You'll be a trusted and approachable presence at the development, providing day-to-day support, coordinating services and helping residents maintain their independence and connections within the wider community.

This is a part-time, site-based role at our development in Boston Spa, Wetherby, LS23 6DT. You'll work 15 hours per week, Monday to Friday, for three hours each day. Exact working times will be agreed.

As Warden, you'll coordinate and deliver services that support residents living within the development. You'll maintain high-quality support services in line with relevant policies, procedures and good practice.

Your responsibilities will include:

• Welcoming new residents into their homes and explaining the facilities available.
• Making daily contact with residents and visiting those who have requested support or where a visit is considered appropriate.
• Maintaining accurate and up-to-date resident records, daily logs and handover notes.
• Recording relevant information about residents' needs and facilitating appropriate support.
• Liaising with statutory services, voluntary organisations, relatives and other support providers.
• Providing reassurance and general assistance in the event of an accident or illness until relatives or appropriate services are available.
• Encouraging residents to take part in social activities within the development and wider community.
• Monitoring the quality of services provided to residents.
• Completing regular estate walkabouts and reporting repairs, defects and health and safety concerns.
• Carrying out risk assessments and other health and safety monitoring activities.
• Liaising with housing management colleagues regarding repairs, maintenance and other matters affecting the development.
• Escalating relevant service charge queries to the Property Manager and Finance Team.
• Helping to maintain the cleanliness and overall appearance of the development.
• Overseeing the maintenance of the grounds and gardens.

We're looking for someone who is caring, dependable and approachable, with the confidence to build positive relationships with residents, colleagues and external support services. You'll be organised, comfortable maintaining accurate records and committed to providing an excellent standard of customer service.

Essential skills and experience:

• Excellent customer service and communication skills.
• Previous administration experience.
• Strong organisation and record-keeping skills.
• A caring, patient and professional approach.
• Confidence communicating with residents, relatives, colleagues and external organisations.
• The ability to respond calmly and appropriately to challenging or emergency situations.
• The ability to work independently and use your initiative.

Desirable:

• Previous experience working within an over 55s scheme.

What does RMG have to offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside some of the best people in the industry, you'll also receive a superb package of company benefits, including:

• 27 days' holiday plus all Bank Holidays, pro rata.
• Option to buy or sell up to five days' annual leave each holiday year.
• Free Healthcare Cashback Plan, allowing you to reclaim towards costs such as optical and dental care, physiotherapy and GP charges, plus 24/7 access to remote GP services.
• Sponsorship for study and professional qualifications, including up to four study days.
• Pension scheme matched up to 7%.
• Life assurance at four times your annual salary.
• Access to Our Place Rewards as part of Places for People Group, offering a wide range of shopping discounts, in-store vouchers, reloadable e-cards, cashback on online purchases and exclusive offers.

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.