At a Glance
- Tasks: Be the friendly face of our community, ensuring safety and delivering top-notch customer service.
- Company: Join RMG, a company dedicated to creating safe and welcoming environments.
- Benefits: Enjoy 27 days holiday, health-care cashback, study sponsorship, and a pension scheme.
- Other info: Flexible night shifts with opportunities for career growth and development.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a calm, professional attitude under pressure.
The predicted salary is between 24000 - 30000 € per year.
We’re looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you will be the welcoming face of the development, delivering outstanding customer service and ensuring that the building remains a safe, secure and pleasant place to live.
Where will I be working? Full time at our Eden Grove site in Staines‑upon‑Thames (TW18 4ZT). Rota Nights – 4 on 4 off shift pattern – 7 PM to 7 AM.
What You’ll Be Doing:
- Providing a warm, professional welcome to all residents and guests.
- Conducting regular building checks and ensuring communal areas are clean and secure.
- Handling queries, complaints and emergencies with calm and courtesy.
- Monitoring CCTV and managing visitor access.
- Managing deliveries and post in line with company procedures.
- Issuing and logging keys responsibly.
- Proactively addressing cleaning and maintenance issues.
- Ensuring bikes are stored correctly and issuing warnings for unattended ones.
What We’re Looking For:
- Excellent customer service and communication skills.
- Calm, courteous and professional under pressure.
- Strong organisational skills and attention to detail.
- Honest, reliable, punctual and well‑presented.
- Able to use initiative and prioritise workload.
- Confident handling complaints and difficult situations.
Desirable Extras:
- Experience with a reputable, market‑leading developer.
- SIA, door and/or CCTV qualification.
- Membership of a relevant professional association.
What does RMG have to offer you?
- 27 days holiday plus all bank holidays.
- Free health‑care cashback plan (including optical, dental, physiotherapy and GP charges plus 24/7 remote GP access).
- Sponsorship for study and professional qualifications (up to 4 study days).
- Pension scheme (matched up to 7%) and life assurance (4 × annual salary).
- Access to Our Place Rewards – shopping discounts, vouchers and cashback on online purchases.
Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues, protecting children, young people and adults at risk from harm, abuse and neglect. We follow robust safeguarding policies and procedures and conduct pre‑employment checks, including DBS checks where applicable.
Armed Forces: Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran, cadet instructor or military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident: We are proudly a Level‑2 Disability Confident Employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.
Neurodivergent: Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
Night Concierge in Surrey employer: Places for People
RMG is an exceptional employer, offering a supportive work environment at our Eden Grove site in Staines-upon-Thames. With a strong focus on employee well-being, we provide generous benefits including 27 days of holiday, a comprehensive health-care cashback plan, and opportunities for professional development. Our commitment to inclusivity and safeguarding ensures that all employees feel valued and secure, making RMG a rewarding place to build your career as a Night Concierge.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge in Surrey
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions, especially those related to customer service and handling difficult situations. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Dress smartly and present yourself well. First impressions matter, and as a Night Concierge, you'll be the face of the development, so look the part!
✨Tip Number 4
Don’t forget to follow up after your interview with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Night Concierge in Surrey
Some tips for your application 🫡
Show Your Personality:As a Night Concierge, you'll be the friendly face of our development. Make sure your application reflects your personable nature and excellent customer service skills. We want to see how you can bring warmth and professionalism to the role!
Highlight Relevant Experience:If you've got experience in customer service or similar roles, shout about it! Mention any specific situations where you handled complaints or emergencies with calm and courtesy. This will show us you're ready for the challenges of the job.
Be Detail-Oriented:Attention to detail is key for this role. In your application, demonstrate your organisational skills and how you've successfully managed tasks in previous jobs. We love candidates who can prioritise and keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Places for People
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Night Concierge role. Familiarise yourself with the key responsibilities like customer service, building security, and handling emergencies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a warm welcome and excellent service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you handled complaints or difficult situations calmly and professionally.
✨Dress to Impress
As a Night Concierge, you'll be the first point of contact for residents and visitors, so it's important to present yourself well. Dress smartly for the interview to convey professionalism and reliability. A polished appearance can make a great first impression!
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various scenarios, such as dealing with an emergency or managing visitor access. Practise your responses to these types of questions, focusing on your ability to stay calm under pressure and use your initiative to resolve issues effectively.
