At a Glance
- Tasks: Provide top-notch customer service and support leasing activities.
- Company: Join Places for People, a leading social enterprise focused on community.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Other info: Join a caring community that values your growth and well-being.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in customer service and admin tasks, plus MS Office skills.
The predicted salary is between 25000 - 30000 £ per year.
At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
We are looking to recruit a Customer Advisor on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business. This role is based on site at Touchstone Bath. The working hours are Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm. After an initial period of training (2-4 weeks), this role offers hybrid working (3 days at home).
On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day-to-day operations. In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies, you will also conduct regular market research and provide admin support to ensure applications are completed correctly.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
The ideal candidate will have previously worked in a similar role. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.
Customer Service Advisor in Somerset employer: Places for People
At Places for People, we pride ourselves on being more than just an employer; we are a community that values each individual. Our commitment to employee growth is reflected in our supportive work culture, where you can thrive in a hybrid working environment after initial training. Join us in Bath, where your contributions will help shape inclusive communities while enjoying a fulfilling career with a focus on respect and enthusiasm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Somerset
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and doing the right thing, so show us how you embody these values in your interactions. Research their mission and think about how your personal experiences align with their People Promises.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the face of the company. We recommend role-playing common customer scenarios with a friend or family member to build your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property management. This can give you insider knowledge about the company and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Somerset
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're motivated and excited about the opportunity to join our community.
Emphasise Your Experience:While we care about who you are as a person, don’t forget to highlight any relevant experience you have. Share specific examples of how you've provided excellent customer service or handled administrative tasks in the past.
Be Personable:Remember, we hire people, not numbers! Use a friendly tone in your application to reflect your personality. Show us that you embody our People Promises and that you genuinely enjoy working with others.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Places for People
✨Know Your People Promises
Before the interview, take some time to familiarise yourself with Places for People's People Promises. Think about how your personal values align with theirs and be ready to share examples that demonstrate your commitment to doing the right thing and fostering community spirit.
✨Show Enthusiasm and Motivation
During the interview, let your enthusiasm shine through! Talk about what excites you about the role of Customer Service Advisor and how you’re motivated to grow within the company. Employers love candidates who are genuinely passionate about their work.
✨Prepare for Administrative Questions
Since the role involves administrative tasks, brush up on your experience with MS Word and Excel. Be prepared to discuss specific examples of how you've used these tools in previous roles, and maybe even think of a scenario where you solved a problem using them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team culture or how they measure success in customer service. It’s a great way to demonstrate your eagerness to be part of their community.
