At a Glance
- Tasks: Support customers with renewals, negotiate rents, and ensure top-notch service.
- Company: Join the UK's leading Social Enterprise dedicated to thriving communities.
- Benefits: Enjoy a competitive salary, yearly reviews, and amazing discounts.
- Other info: Flexible working options available to support your lifestyle.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in admin tasks and familiarity with MS Word and Excel required.
The predicted salary is between 22000 - 26000 £ per year.
That's someone that does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful and enjoys their work. As the UK's leading social enterprise, we're dedicated to creating inclusive and thriving communities for both our customers and employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. We are looking to recruit a Customer Advisor on a permanent basis. This role is based on site at Touchstone Bath. The working hours are Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm. After an initial period of training (2-4 weeks), this role offers hybrid working (3 days at home).
On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day-to-day operations. In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies, you will also conduct regular market research and provide admin support to ensure applications are completed correctly.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required. Experience working in a similar role (Receptionist, Front of House etc.) is also necessary.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Training and extra perks including huge discounts and offers from shops, cinemas and much more
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you require any reasonable adjustments to support your application or interview experience, please let us know. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Locations
Customer Training Support Advisor in Somerset, Taunton employer: Places for People
At Places for People, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. Our commitment to employee growth is evident through comprehensive training opportunities and a competitive benefits package, including yearly salary reviews and discounts on various services. Located in the vibrant community of Bath, our hybrid working model allows for flexibility, ensuring that our team members can thrive both personally and professionally while contributing to the well-being of our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Somerset, Taunton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places for People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places for People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Training Support Advisor in Somerset, Taunton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places for People:Your cover letter is your chance to shine! Tell us why you want to work at Places for People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places for People!
How to prepare for a job interview at Places for People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
