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For Companies At a Glance
- Tasks: Be the friendly face of our community, ensuring safety and delivering top-notch customer service.
- Company: Join RMG, a leading company dedicated to creating safe and welcoming environments.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and support for professional qualifications.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a calm, professional attitude under pressure.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
- Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT)
Rota
- Nights - 4 on 4 off shift pattern - 7 PM to 7 AM
What You'll Be Doing
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy
- Monitoring CCTV and managing visitor access
- Managing deliveries and post in line with company procedures
- Issuing and logging keys responsibly
- Proactively addressing cleaning and maintenance issues
- Ensuring bikes are stored correctly and issuing warnings for unattended ones
What We're Looking For
- Excellent customer service and communication skills
- Calm, courteous, and professional under pressure
- Strong organizational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
Desirable Extras
- Experience with a reputable, market-leading developer
- SIA, door, and/or CCTV qualification
- Membership of a relevant professional association
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays
- Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges plus more!)
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are dedicated to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Night Concierge in Slough employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in Slough
✨Tip Number 1
First things first, make sure you know the ins and outs of the Night Concierge role. Familiarise yourself with the key responsibilities like customer service and building security. This will help you shine during interviews!
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the development, being personable and professional is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills. Think of examples where you've handled complaints or emergencies calmly. This will show that you can keep your cool under pressure, which is super important for this job.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find more info about the role and our awesome company benefits there. Let’s get you that job!
We think you need these skills to ace Night Concierge in Slough
Some tips for your application 🫡
Show Your Personality: As a Night Concierge, you'll be the first face residents see, so let your personality shine through in your application. Use a friendly tone and share experiences that highlight your customer service skills.
Be Specific About Your Skills: Make sure to mention any relevant experience you have, especially in customer service or security. Highlight your organisational skills and how you've handled difficult situations in the past.
Tailor Your Application: Read the job description carefully and tailor your application to match what we're looking for. Use keywords from the description to show that you understand the role and its requirements.
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way to ensure your application gets to us quickly and efficiently, plus you can find more details about the role there!
How to prepare for a job interview at Places for People
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Concierge role. Familiarise yourself with the key responsibilities like providing a warm welcome, handling queries, and conducting building checks. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
As a Night Concierge, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled difficult situations or complaints. This will show that you can remain calm and professional under pressure, which is exactly what they’re looking for.
✨Dress to Impress
First impressions matter! Make sure you present yourself well by dressing smartly for the interview. A professional appearance reflects your reliability and attention to detail, both of which are essential traits for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, the company culture, or how they handle emergencies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.