Customer Support Lead (Permanent) in Sheffield

That's someone that does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful and enjoys their work. As the UK's leading social enterprise, we're dedicated to creating inclusive and thriving communities for both our customers and employees.

We are looking for a Customer Support Coordinator to join our team in Sheffield to work across our scheme to support customers who have a range of needs and are at risk of being homeless. Working within this scheme you will support customers with the continued, safe provision of accommodation in our schemes.

You will be working closely with our customers to develop and deliver support and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area. A car is essential for this role and you will receive an essential car user allowance and mileage expenses.

The role will involve working with a small caseload of customers, group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system.

You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.

Ideally you will have local knowledge to share with our customers. You should have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you have previous experience supporting a vulnerable client group. A full driving license and access to own vehicle is an essential requirement for this role.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you require any reasonable adjustments to support your application or interview experience, please let us know. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.