Places for People is seeking an experienced Service Desk Lead to manage the daily operations, guide a team of IT Service Desk Engineers and ensure a customer‑focused service. You will monitor queue health, allocate workloads and oversee incidents to meet agreed SLAs, while driving improvements through data and collaboration with incident and problem teams.
You will also lead knowledge management, coaching, and performance reviews, contributing to recruitment and onboarding.
Service Desk Lead: Drive IT Excellence & Team Growth employer: Places for People
Places for People is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With the flexibility of hybrid working after training, employees can enjoy a balanced work-life dynamic while contributing to meaningful property services in the beautiful location of Bath. The company also provides opportunities for career advancement and development, making it a rewarding place to build your future.
