Senior Business Performance and Insight Analyst

We're looking for a Senior Business Performance & Insight Analyst to play a key role in driving improved business performance and customer outcomes across the commercial property management companies. In this role, you'll lead the analysis of operational, financial and customer data to generate clear, actionable insight that supports strategic decision-making, transformation activity and continuous improvement. Acting as a trusted analytical partner to senior leaders, you'll help explain what's happening across the organisation, why it's happening and what actions are needed to deliver measurable improvement. You'll also be responsible for ensuring performance information is accurate, meaningful and accessible, enabling leaders to track benefits, manage risk and balance service quality, customer experience and commercial outcomes.

Where will I be working? Working 37.5 hours this is a hybrid role based out of our offices in Northwich (CW9 7LN) offering flexibility to work from home to be assessed on a case by case basis.

What you'll be doing:

• Leading analysis of complex operational, financial and customer datasets to identify trends, risks and opportunities.
• Providing insight into performance drivers, root causes and impacts on both the business and customers.
• Designing, owning and continuously improving performance dashboards and management information packs.
• Defining, monitoring and interpreting KPIs, SLAs and customer measures, highlighting variances and required actions.
• Leading benefits definition, tracking and assurance reporting for transformation and improvement initiatives.
• Developing evidence-based recommendations to improve efficiency, service quality, customer experience and cost control.
• Acting as a trusted analytical advisor to senior stakeholders, presenting insight clearly to non-technical audiences.

What we're looking for:

• Significant experience in business performance analysis, insight or reporting roles.
• Strong ability to analyse complex datasets and turn findings into clear, actionable recommendations.
• Proven experience producing senior-level dashboards, reports and management information.
• Excellent stakeholder management, communication and influencing skills.
• Strong commercial awareness with a clear customer focus.

• Experience supporting or leading benefits realisation for transformation or change programmes.
• Experience working with customer experience data, feedback, complaints or journey metrics.
• Experience working within regulated, operational or service-led environments.

This role requires a DBS check. All colleagues at Places for People have a responsibility to promote the welfare and safety of children, young people and adults and to act in line with safeguarding policies at all times.

What we can offer you:

• 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.