Duty Manager in Romsey

Duty Manager in Romsey

Romsey Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team, manage operations, and enhance customer experiences in a vibrant leisure environment.
  • Company: Join Places for People, a social enterprise dedicated to building thriving communities.
  • Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
  • Why this job: Make a real difference in people's lives while developing your leadership skills.
  • Qualifications: Experience in management within leisure facilities and excellent customer service skills required.
  • Other info: Opportunities for personal development and a supportive, inclusive workplace culture.

The predicted salary is between 30000 - 42000 £ per year.

We are Places for People Group, a social enterprise that believes it’s people that make a community. That’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK’s leading health and wellbeing enabler. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number - you’re part of our cause.

More About Your Role

This is a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer concerns, driving up memberships, preparing reports and attending meetings. You will represent Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

More About You

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.

Benefits

  • It is essential that you hold a NPLQ qualification.
  • We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
  • We offer a comprehensive benefits package with each role, yours will include:
  • We align with the Real Living Wage foundation
  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • A bonus scheme for all colleagues at 2%
  • Flexible working (including part time working, shift work and more)
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs – up to £500 saving per year
  • Discounts of up to 50% on activities, centre shop and cafes
  • Extra perks including huge discounts and offers from shops, cinemas and much more.

What’s next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload your CV and a supporting statement which demonstrates how you meet the requirements of the role. Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Duty Manager in Romsey employer: Places for People

At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Duty Manager, you will enjoy a comprehensive benefits package, including flexible working options, health and fitness memberships, and opportunities for personal development, all while contributing to our mission of creating active and healthy communities. Join us in making a meaningful impact, where your role is valued and your growth is nurtured.
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Contact Detail:

Places for People Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Duty Manager in Romsey

✨Tip Number 1

Get to know the company culture! Places for People is all about community and support, so show them you’re a team player who values these principles. Research their values and think about how your experience aligns with their mission.

✨Tip Number 2

Network like a pro! Connect with current employees on LinkedIn or attend local events related to leisure management. This can give you insider info and might even lead to a referral, which can really boost your chances.

✨Tip Number 3

Prepare for the interview by practising common questions specific to management roles in leisure facilities. Think about scenarios where you’ve successfully led a team or resolved customer issues, as these will be key talking points.

✨Tip Number 4

Don’t forget to apply through our website! It’s quick and easy, and it shows you’re serious about joining the team. Plus, you’ll get to highlight your skills and experiences directly related to the Duty Manager role.

We think you need these skills to ace Duty Manager in Romsey

Staff Management
Recruitment
Training
Customer Service
Leadership Skills
Report Preparation
Meeting Attendance
First Aid Certification
NPLQ Qualification
Flexible Working
Problem-Solving
Team Leadership
Communication Skills
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your supervisory experience and any relevant qualifications, like your NPLQ. We want to see how your skills align with our mission at Places Leisure!

Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to demonstrate how you meet the job requirements and share specific examples of your leadership and customer service skills. We love seeing your personality come through!

Keep It Concise: While we appreciate detail, keep your application concise and to the point. Aim for clarity and focus on the most relevant experiences that showcase your fit for the role. We’re looking for quality over quantity!

Apply Early: Don’t wait until the last minute to apply! We might close the application process early if we get a lot of great candidates. Get your application in as soon as you can through our website to avoid missing out!

How to prepare for a job interview at Places for People

✨Know the Company Inside Out

Before your interview, take some time to research Places for People Group and its mission. Understand their commitment to community and wellbeing, as this will help you align your answers with their values and show that you're genuinely interested in being part of their cause.

✨Showcase Your Leadership Skills

As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully managed staff or resolved customer concerns, and be ready to explain how you can drive up memberships and improve the overall customer experience.

✨Demonstrate Flexibility and Adaptability

This role requires a flexible approach to work, including shifts on evenings and weekends. Be ready to discuss your availability and any past experiences where you've had to adapt to changing circumstances. Highlighting your willingness to go the extra mile will make you stand out.

✨Prepare Questions to Ask

Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you're not only interested in the position but also in how you can contribute to the team.

Duty Manager in Romsey
Places for People
Location: Romsey
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