Resident Services Co-ordinator
Resident Services Co-ordinator

Resident Services Co-ordinator

Reading Full-Time 28800 - 43200 £ / year (est.) No home office possible
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Places for People

At a Glance

  • Tasks: Support customer experience and manage leasing activities in a dynamic environment.
  • Company: Places for People is a leading Social Enterprise focused on building inclusive communities.
  • Benefits: Enjoy competitive salary, yearly reviews, training, and exclusive discounts.
  • Why this job: Join a passionate team dedicated to community spirit and personal growth.
  • Qualifications: Experience in admin roles and proficiency in MS Office are essential.
  • Other info: This role is primarily remote with occasional on-site requirements in Reading.

The predicted salary is between 28800 - 43200 £ per year.

Join to apply for the Resident Services Co-ordinator role at Places for People

Join to apply for the Resident Services Co-ordinator role at Places for People

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we\’re looking for! Of course, experience and track record are important, but we\’re more interested in hiring someone that embodies our People Promises. That\’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK\’s leading Social Enterprise we\’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.
More About The Team
Touchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially.
Reporting to the Operations Manager, we are looking to recruit a Resident Service Coordinator on a permanent basis. This is a predominantly remote role however, you would be required on site (in Reading) based on Client demands.
More About Your Role
On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day to day operations.
In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies you will also conduct regular market research and provide admin support to ensure applications are completed correctly.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
More About You
The ideal candidate will have previously worked in a similar role.Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.
Experience & Skills

  • Experience working in a similar role (Receptionist, Front of House etc)
  • Experience conducting administrative tasks,
  • Familiarity working with MS packages such as Excel,
  • Strong attention to detail,
  • Excellent communication skills.

The Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there\’s always more we can do to make you smile, that\’s why we offer a comprehensive benefits package with each role, yours will include:

  • Competitive salary, with a salary review yearly
  • Training and development
  • Extra perks including huge discounts and offers from shops, cinemas and much more

What\’s next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team
If you are a Places for People customer and you\’re looking for support with your application, please contact our skills and employment team on
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces – We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident – We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

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Resident Services Co-ordinator employer: Places for People

At Places for People, we pride ourselves on being an exceptional employer that values people over numbers. Our commitment to fostering a supportive work culture is evident in our comprehensive benefits package, which includes competitive salaries, annual reviews, and extensive training and development opportunities. Located in Reading, this role offers the unique advantage of a predominantly remote working environment while still allowing you to engage directly with the community, making your work both meaningful and rewarding.
Places for People

Contact Detail:

Places for People Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Resident Services Co-ordinator

✨Tip Number 1

Familiarise yourself with the core values and People Promises of Places for People. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you’re a great cultural fit.

✨Tip Number 2

Highlight your customer service experience in conversations. Since the role focuses on ensuring a high standard of customer experience, share specific examples of how you've successfully managed customer relationships in the past.

✨Tip Number 3

Research the local community in Reading and understand the challenges and opportunities it faces. This knowledge will help you engage more meaningfully with the team and demonstrate your commitment to community spirit during discussions.

✨Tip Number 4

Prepare to discuss your administrative skills and familiarity with MS packages like Excel. Be ready to provide examples of how you've used these tools effectively in previous roles to streamline processes or improve efficiency.

We think you need these skills to ace Resident Services Co-ordinator

Strong Communication Skills
Attention to Detail
Administrative Skills
Familiarity with MS Office (Word, Excel)
Customer Service Orientation
Negotiation Skills
Market Research Skills
Time Management
Problem-Solving Skills
Team Collaboration
Adaptability
Organisational Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Resident Services Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Strong Supporting Statement: In your supporting statement, clearly demonstrate how you embody the values of Places for People, such as community spirit and enthusiasm. Use specific examples from your past experiences to illustrate your skills and commitment.

Highlight Relevant Experience: Make sure to emphasise any previous roles that involved administrative tasks or customer service. Mention your familiarity with MS packages like Word and Excel, as these are essential for the role.

Proofread Your Application: Before submitting, thoroughly proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this position.

How to prepare for a job interview at Places for People

✨Emphasise Your People Skills

Since Places for People values community spirit and respect, make sure to highlight your interpersonal skills. Share examples of how you've positively impacted a team or community in previous roles.

✨Show Enthusiasm for the Role

Demonstrate your motivation and enthusiasm for the Resident Services Co-ordinator position. Talk about what excites you about the role and how it aligns with your career goals.

✨Prepare for Administrative Questions

Given the administrative nature of the role, be ready to discuss your experience with MS Word and Excel. You might be asked to provide examples of how you've used these tools effectively in past positions.

✨Understand Their Community Focus

Research Places for People and their commitment to creating inclusive communities. Be prepared to discuss how you can contribute to this mission and why it's important to you.

Resident Services Co-ordinator
Places for People
Location: Reading
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