At a Glance
- Tasks: Join us as a Placemaker, delivering top-notch customer service in a vibrant environment.
- Company: Places for People is a social enterprise focused on building communities and promoting wellbeing.
- Benefits: Enjoy flexible working, health memberships, discounts, and ongoing training opportunities.
- Other info: We support diverse applicants and offer guaranteed interviews for veterans and disabled candidates.
- Why this job: Be part of a mission to create active places and healthy people while developing your career.
- Qualifications: No experience needed; just bring your passion for customer service and a proactive attitude.
The predicted salary is between 24000 - 36000 € per year.
We are Places for People Group, a social enterprise that believes it’s people that make a community. That’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK’s leading health and wellbeing enabler.
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial; however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
About You:
- You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
- You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
- Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
- You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
- Sales focused and target driven individual.
- You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits:
- We align with the Real Living Wage foundation.
- A bonus scheme for all colleagues at 2%.
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors.
- Flexible working (including part time working, shift work and more).
- An opportunity to purchase additional annual leave.
- Lots of opportunity to access ongoing personal learning and development.
- Access to our Company Pension scheme.
- Cashback plan for healthcare costs – up to £500 saving per year.
- Discounts of up to 50% on activities, centre shop and cafes.
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What’s next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.
Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces: We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident: We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.
Neurodivergent: Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
Reception and Customer Service (Placemaker) in Andover employer: Places for People
At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. Our commitment to employee growth is evident through our extensive training programmes and career progression opportunities, ensuring that every team member can thrive both personally and professionally. With a comprehensive benefits package, including flexible working arrangements and health memberships, joining us as a Reception and Customer Service Placemaker means becoming part of a vibrant team that truly values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) in Andover
✨Tip Number 1
Familiarise yourself with the core values and mission of Places for People. Understanding their commitment to community and wellbeing will help you align your responses during any interviews, showcasing your passion for creating active places and healthy people.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've gone above and beyond for a customer, as this role heavily focuses on delivering first-class service and building meaningful relationships.
✨Tip Number 3
Showcase your ability to multi-task and manage daily operations effectively. You might be asked about how you handle busy periods or conflicting priorities, so have some strategies ready that highlight your organisational skills.
✨Tip Number 4
Be prepared to discuss your sales experience or your understanding of sales techniques. Even if you lack direct experience, showing enthusiasm for learning and applying sales tools can set you apart as a proactive candidate.
We think you need these skills to ace Reception and Customer Service (Placemaker) in Andover
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Reception and Customer Service (Placemaker) position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Supporting Statement:In your supporting statement, address how you meet the criteria outlined in the job description. Use examples from your past experiences to illustrate your skills in creating meaningful relationships with customers and your passion for promoting physical activity.
Proofread Your Application:Before submitting, take the time to proofread your CV and supporting statement. Check for any spelling or grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Places for People
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with the company's values.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, prepare to discuss how you manage multiple tasks effectively. You could mention specific tools or techniques you use to stay organised and ensure smooth operations.
✨Highlight Your Sales Experience
Even if your previous roles weren't strictly sales-focused, think about times when you've successfully promoted a product or service. Be ready to discuss your approach to sales and how you can contribute to the team's targets.
✨Emphasise Teamwork and Community Spirit
Places for People values community and teamwork, so be prepared to talk about your experiences working collaboratively. Share how you inspire others and contribute to a positive environment, which is crucial for a Placemaker.
