At a Glance
- Tasks: Assist customers with housing applications and manage various inquiries in a lively environment.
- Company: Join Places for People, the UK's leading Social Enterprise dedicated to thriving communities.
- Benefits: Enjoy full training, hybrid working, overtime, and discounts on various services.
- Other info: Dynamic team with endless opportunities for career progression and personal growth.
- Why this job: Make a real difference in people's lives while developing your career in the Housing Sector.
- Qualifications: No prior experience needed; just bring your passion for helping others!
The predicted salary is between 20000 - 25000 £ per year.
Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive.
We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector. The opportunities from joining our Customer Contact Centre are endless!
At Places for People, we believe in investing in your future, that's why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We've even had Advisors develop into senior management roles.
We pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our customer service team are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during this exciting phase.
In our Customer Service Centre, no two days are the same; one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues - but don't worry we'll teach you everything you need to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen.
The office is accessible by local bus routes and free onsite parking is provided. You will be working the following hours:
- Week One - Sat and Sun 8am-4pm
- Week Two - Sat and Sun 4pm-10pm
Training for this role will be Monday-Friday 9am-5pm for the first 4 weeks. This role also includes working bank holidays and over the Christmas period.
Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you. Any successful applicants will be joining an innovative team where we value your ideas and opinions on better ways of working and enhancing our service. Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- Full training provided
- Hybrid working - 3 days in the office and 2 from the comfort of your own home
- Overtime
- Excellent holiday pay and sick pay
- Ability to buy or sell leave
- Access to our WPA cash plan - which can save you up to 500 on dental, GP prescriptions and eye care
- Pension with matched contributions
- Future career opportunities
- Extra benefits including huge discounts and offers from shops, cinemas and much more
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.
Weekend Customer Service Advisor - Preston employer: Places for People
Places for People in Birmingham is an excellent employer, offering a vibrant work culture that prioritises community engagement and exceptional service delivery. With flexible working arrangements and health memberships, employees are supported in achieving a healthy work-life balance while also having access to numerous growth opportunities within the leisure and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Advisor - Preston
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Places for People and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Places for People and let us see your personality shine through!
We think you need these skills to ace Weekend Customer Service Advisor - Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Places for People.
Get Familiar with Our Brand:Before applying, take some time to learn about Places for People and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Places for People
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Places for People.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Places for People will surely appreciate.
