At a Glance
- Tasks: Be the friendly face of our office, welcoming visitors and managing calls.
- Company: Join Places for People, a community-focused organisation that values people over numbers.
- Benefits: Enjoy competitive pay, generous holiday, training, and discounts on gym memberships and retailers.
- Other info: Opportunities for career progression in a diverse and inspiring workplace.
- Why this job: Make a positive impact in a supportive environment while developing your career.
- Qualifications: Previous reception experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. So, what are you waiting for? Join a Community that cares about you!
More about the role
We are looking for a confident and welcoming Receptionist to join the team at our Armitage office. This is a key front of house role where you will create a positive first impression for visitors and provide essential hospitality support to colleagues across the business. You will be the first point of contact for all internal and external visitors, greeting everyone in a friendly and professional manner. You will also manage incoming calls, ensuring they are answered promptly and transferred to the appropriate person to minimise waiting times. Alongside reception duties, you will support our hospitality operations by providing daily mini mart and catering support, including holiday and sickness cover for team members. The role includes managing stock levels, supporting meeting room catering, setting up and clearing down rooms, and ensuring all kitchen and catering areas are maintained to the required health and hygiene standards. You will also be responsible for maintaining coffee machines throughout the building and restocking.
We are looking for someone with strong communication skills, a professional and approachable manner, and the ability to stay organised in a busy environment. A proactive attitude and willingness to support the wider team will help you thrive in this role.
More about you
To be considered for this role you should have previous reception experience and have a good working knowledge of the catering industry. Ideally you will have successfully achieved your Food Handling Certificate, however, training will be given to the successful candidate. You should also have clerical or administrative skills with the ability to prioritise requests and workload. Customer Service and strong communication skills are essential to success in this role. You will have a positive and friendly manner and act as an ambassador of spirit for the Group.
Benefits
Our ambition gives you all the challenge you could wish for and that is why we can offer you tangible and exciting career progression in a diverse and pioneering business. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there is always more we can do to make you smile, that is why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership - to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Receptionist - Preston employer: Places for People
At Places for People, we pride ourselves on being an employer that truly values its people. Our welcoming work culture fosters community spirit and personal growth, offering comprehensive benefits such as generous holiday pay, training opportunities, and discounts to enhance your lifestyle. Join us in Preston as a Receptionist, where you will not only make a positive first impression but also be part of a team that cares about your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places for People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places for People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places for People:Your cover letter is your chance to shine! Tell us why you want to work at Places for People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places for People!
How to prepare for a job interview at Places for People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
