Places for People is seeking a Service Desk Lead to manage the day-to-day operation of the IT Service Desk in Preston. You will guide a team of engineers, ensure priority handling, SLA compliance and ongoing improvements to service delivery.
You will lead by example, coach staff, manage workloads and contribute to knowledge management while collaborating with Incident, Problem and second-/third-line teams to resolve complex issues.
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IT Service Desk Lead — Lead, Improve & Coach (Preston) employer: Places for People
Places for People is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With the flexibility of hybrid working after training, employees can enjoy a balanced work-life dynamic while contributing to meaningful property services in the beautiful location of Bath. The company also provides opportunities for career advancement and development, making it a rewarding place to build your future.
