At a Glance
- Tasks: Lead and motivate a team of Customer Service Advisors to deliver top-notch service.
- Company: Join Places for People, the UK's leading Social Enterprise focused on community spirit.
- Benefits: Enjoy a comprehensive benefits package including gym membership, generous holiday pay, and discounts.
- Other info: We value diversity and offer guaranteed interviews for disabled and neurodiverse candidates.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership skills and experience in driving team performance are essential.
The predicted salary is between 30000 - 40000 € per year.
About the Company
At Places for People, we hire People, not numbers! Experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises: doing the right thing, being enthusiastic, motivated to grow, believing in Community spirit, respecting others and enjoying their work. We are the UK’s leading Social Enterprise dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Working Hours & Start Date
Working hours: Monday 12:45 pm‑10:30 pm, Tuesday‑Friday 3:15 pm‑10:30 pm. 4 weeks of training 9 am‑5 pm. Start date: 18th July 2026.
Role Summary
You will lead a team of new Customer Service Centre Advisors based in our Preston offices, supporting their induction and probation across rolling shift patterns. You will motivate staff to continuously improve, drive KPIs and ensure the highest quality of service using world‑class processes. Excellent communication, the ability to handle challenging conversations and knowledge of Salesforce SFS and CRM are essential.
Key Responsibilities
- Lead and motivate a team of Customer Service Centre Advisors.
- Support induction and probation of new staff.
- Drive continuous improvement and achieve KPIs.
- Provide world‑class service and manage customer journeys.
- Work shift patterns, including bank holidays and the Christmas break.
Qualifications & Experience
- Ability to lead and motivate others.
- Experience driving continuous improvement.
- Excellent communication skills and ability to have challenging conversations.
- Knowledge of Salesforce SFS and CRM.
- Experience in managing high‑performing teams.
Benefits
Comprehensive benefits package: pension, generous holiday pay, training, sick pay, free gym membership, interest‑free loans, discounts at thousands of retailers, restaurants and leisure outlets.
Commitment to Inclusion
We offer guaranteed interviews to candidates who are disabled, neurodiverse or have served in the Armed Forces, provided they meet the essential criteria for the role. We ensure reasonable adjustments for a smooth application and interview experience.
Safeguarding
Safeguarding is everyone’s responsibility. We maintain robust policies and procedures, require pre‑employment checks including DBS where applicable, and expect all employees, volunteers and contractors to uphold the highest standards of safeguarding.
Armed Forces
We guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, including reservists, veterans and military spouses/partners, who meet the essential criteria.
Disability Confident
We are a Level 2 Disability Confident Employer. Disabled applicants meeting the essential criteria are guaranteed an interview.
Neurodivergent
Neurodiverse applicants are granted a guaranteed interview if they meet the criteria.
Customer Service Manager (Evenings) in Preston employer: Places for People
At Places for People, we pride ourselves on being a leading Social Enterprise that values people over numbers, fostering a vibrant work culture in our Preston office. As a Customer Service Manager, you will not only lead a dedicated team but also benefit from a comprehensive package that includes generous holiday pay, free gym membership, and a commitment to inclusion and employee growth. Join us in creating thriving communities while enjoying a supportive environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager (Evenings) in Preston
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and doing the right thing, so show us how you embody these values in your interactions. Research their mission and think about how your experiences align with their People Promises.
✨Tip Number 2
Practice your communication skills! As a Customer Service Manager, you'll need to handle challenging conversations with ease. Role-play with a friend or family member to build your confidence and refine your approach before the interview.
✨Tip Number 3
Show off your leadership style! We want to see how you motivate and support your team. Prepare examples of how you've driven continuous improvement in past roles and be ready to discuss your strategies for achieving KPIs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Places for People. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Manager (Evenings) in Preston
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and making a difference in the community.
Highlight Relevant Experience:Make sure to showcase any experience you have that aligns with the key responsibilities of the Customer Service Manager role. Whether it's leading teams or driving improvements, we want to see how your background fits with our mission.
Be Yourself:We’re all about hiring people, not numbers! So, don’t be afraid to let your personality come through in your application. Share your story and what makes you unique – we want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Places for People
✨Know Your People Promises
Before the interview, take some time to familiarise yourself with Places for People's People Promises. They value doing the right thing and community spirit, so think of examples from your past experiences that showcase these values. This will help you connect with the interviewers on a personal level.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead and motivate a team. Prepare specific examples of how you've successfully led teams in the past, especially in challenging situations. Highlight your ability to drive continuous improvement and achieve KPIs, as this is crucial for the role.
✨Brush Up on Salesforce and CRM Knowledge
Since knowledge of Salesforce SFS and CRM is essential, make sure you're comfortable discussing your experience with these tools. If you have any specific achievements or improvements you've made using these systems, be ready to share them during the interview.
✨Prepare for Challenging Conversations
Expect to discuss how you handle difficult conversations, as excellent communication skills are key for this role. Think of a few scenarios where you successfully navigated tough discussions, and be prepared to explain your approach and the outcomes.
