At a Glance
- Tasks: Manage customer accounts and deliver top-notch service to support colleagues and customers.
- Company: Join a diverse and ambitious team at Places for People.
- Benefits: Competitive salary, generous holiday, cashback healthcare plan, and exciting discounts.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and knowledge of welfare benefits is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Putting people first is central to everything we do at Places for People. As part of our Customer Accounts team, you'll play a key role in delivering a proactive, efficient and customer focused service that supports both colleagues and customers. Your work will directly contribute to maximising income and helping us achieve our performance and service targets.
Responsibilities
- Manage a range of administrative and operational tasks that keep our Customer Accounts function running smoothly.
- Effectively manage Universal Credit portals and Benefit overpayments.
- Co-ordinate court hearing and eviction dates, manage former tenant credits, process refunds, invoices and purchase orders, and oversee garage accounts.
- Take responsibility for incoming post and customer enquiry portals.
Everything you do will reflect our People Promises and strengthen the experience we deliver across the organisation.
Qualifications
- Proven experience working in a customer focused environment, with a track record of delivering high-quality service and resolving customer queries efficiently.
- A commutable distance to Preston.
- Experience in income recovery, court procedures and welfare benefits particularly Universal Credit and Housing Benefit relevant to job role.
- Confident using information management systems and office software, with the ability to process financial transactions, maintain accurate records and manage shared inboxes.
Benefits
- Competitive salary, with a salary review yearly.
- Pension with matched contributions up to 7%.
- Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave.
- Cashback plan for healthcare costs - up to 500 saving per year.
- A bonus scheme for all colleagues at 2%.
- Training and development.
- Extra perks including huge discounts and offers from shops, cinemas and much more.
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Customer Accounts Administrator - Preston employer: Places for People
At Places for People, we prioritise our employees' well-being and professional growth, offering a competitive salary, generous holiday allowance, and a supportive work culture that values teamwork and customer service excellence. Located in Preston, our diverse and ambitious organisation provides ample opportunities for training and development, alongside unique perks such as discounts on various services, ensuring a rewarding and fulfilling career for our Customer Accounts Administrators.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Administrator - Preston
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Places for People. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching common questions related to customer accounts and income recovery. We want you to shine, so practice your answers and think of examples that showcase your experience.
✨Tip Number 3
Show your passion for putting people first! During interviews, share stories that highlight your customer service skills and how you've gone above and beyond to help others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Places for People.
We think you need these skills to ace Customer Accounts Administrator - Preston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Accounts Administrator role. Highlight your experience in customer service and any relevant skills, like managing Universal Credit portals or handling financial transactions. We want to see how you fit into our team!
Showcase Your Experience:When detailing your work history, focus on your achievements in previous roles. If you've successfully resolved customer queries or managed administrative tasks efficiently, let us know! This will help us see how you can contribute to our performance and service targets.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Places for People!
How to prepare for a job interview at Places for People
✨Know Your Stuff
Make sure you brush up on your knowledge of Universal Credit and Housing Benefit. Familiarise yourself with the processes involved in income recovery and court procedures, as these are key aspects of the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Focus
Since this role is all about putting people first, be ready to share examples from your past experiences where you've delivered exceptional customer service. Think of specific situations where you resolved queries efficiently or went the extra mile for a customer. This will demonstrate your commitment to the company's values.
✨Get Organised
The job involves managing various administrative tasks, so it’s important to highlight your organisational skills. Bring examples of how you've successfully managed multiple responsibilities in previous roles. You could even mention any tools or systems you’ve used to keep everything on track.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges they face, or how success is measured in the role. It shows that you’re genuinely interested in the position and eager to contribute to the team.
