At a Glance
- Tasks: Lead the Change Management process and ensure smooth IT operations.
- Company: Join a diverse and ambitious team at Places For People.
- Benefits: Enjoy competitive salary, 35 days holiday, and wellness support.
- Other info: Great career progression opportunities and a focus on inclusion.
- Why this job: Make a real impact by driving change and improving IT services.
- Qualifications: Experience in Change Management and ITIL practices required.
The predicted salary is between 50000 - 65000 £ per year.
About Your Role
As our Change Lead, you will take ownership of the end-to-end Change Management process across IT Operations, ensuring changes are assessed, authorised, implemented and reviewed in a controlled and consistent way. You'll strike the right balance between pace, risk and control, helping to maintain service stability while enabling business change. You'll lead governance activities including chairing Change Advisory Board (CAB) meetings, overseeing change schedules, and managing dependencies and conflicts. Working closely with Incident, Problem and Service Lifecycle teams, you'll ensure risks are understood and minimised. You'll also monitor change performance, lead post‑implementation reviews, and drive continual improvement across processes, tooling and governance.
Essential Criteria
- Experience in Change Management, IT Service Management or IT Operations roles
- Strong working knowledge of ITIL Change Management practices
- Experience managing Change Advisory Board (CAB) or change governance processes
- Experience using IT service management (ITSM) tools and change workflows
- Demonstrable experience managing risk, prioritisation and competing demands in a change environment
More About You
You'll be organised and confident leading structured governance processes, with the ability to manage multiple changes while maintaining control and quality. You're comfortable working with technical teams and suppliers, ensuring changes are delivered safely and effectively. You'll bring a proactive mindset, using data and insight to monitor performance and identify improvements. You take accountability for embedding consistent processes, reducing risk, and supporting continuous improvement across IT services.
At Places For People we are committed to a safe working environment so a basic DBS check is mandatory.
Benefits
- Competitive salary with regular annual review
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues at 2%
- 35 days holiday (including bank holiday) with option to buy or sell days
- Healthcare cashback plan for everyday medical costs – up to £500 savings per year
- Access to wellbeing support such as counselling and flu jabs
- Private GP and health support services available
- Access to a rewards platform with retail and lifestyle discounts
- Savings on groceries, travel, shopping and home products
- Ongoing training and development opportunities
- Access to professional qualifications and career progression
- Internal development programmes and learning support
- Recognition schemes such as Star Awards and Colleague Awards
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
What’s next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.
Equal Opportunities & Mandatory Mandates
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, let us know. We’ll work with you to ensure you have the opportunity to perform at your best.
At Places for People, safeguarding is everyone's responsibility. We are committed to protecting children, young people, and adults at risk from harm, abuse and neglect.
Change Lead in Preston employer: Places for People
Places for People in Birmingham is an excellent employer, offering a vibrant work culture that prioritises community engagement and exceptional service delivery. With flexible working arrangements and health memberships, employees are supported in achieving a healthy work-life balance while also having access to numerous growth opportunities within the leisure and hospitality sector.
