At a Glance
- Tasks: Be the friendly face of Brio, handling queries and supporting events.
- Company: Join BrioRetirement, a leader in creating vibrant retirement communities.
- Benefits: Enjoy a competitive salary, yearly reviews, and amazing discounts.
- Other info: Work in a supportive environment with great career growth opportunities.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Experience in reception roles and proficiency in MS Office required.
The predicted salary is between 20000 - 25000 £ per year.
We are BrioRetirement; we develop and create retirement communities in desirable locations across the country. Brio is committed to improving the quality and experience of later living. We want you to join the Places for People Group and the 13,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with can do people, get things done people and customer focused people. Our people live and breathe our people promises values; we are the place for spirited people.
More about your role: At Brio Retirement Village we are currently recruiting for a Receptionist on a permanent basis. This is a varied role and on a daily basis, your responsibilities will include:
- Acting at the point of contact for any front of house queries
- Assisting with cleaning duties
- Providing support to the catering support
- Working closely with the Deputy General Manager to provide excellent customer service
- Attending job/careers fairs when needed as well as assisting with other on-site events
This position operates working a 4 on 4 off rota across Monday to Sunday. At Places for People, we are committed to a safe working environment so a DBS check for this role is mandatory. For a full list of role duties please download the Job Profile.
More about you: A ‘can do' attitude and good attention to detail are required. The role will require high levels of customer service with efficient and effective planning. It is important to be able to have a direct, calm and professional manner. To be successful in your application you will have experience:
- In a Receptionist/Front of House role
- With MS packages such as MS Word and Excel
- Attending events such as job/careers fairs
Benefits: We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
Receptionist in Plymouth employer: Places for People
At BrioRetirement, we pride ourselves on being an exceptional employer dedicated to enhancing the quality of later living. Our vibrant work culture fosters a spirit of collaboration and customer focus, ensuring that every team member feels valued and empowered. With comprehensive benefits, ongoing training opportunities, and a commitment to employee well-being, joining our team means becoming part of a community that truly cares about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places for People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places for People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places for People:Your cover letter is your chance to shine! Tell us why you want to work at Places for People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places for People!
How to prepare for a job interview at Places for People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
