At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist colleagues with technology.
- Company: Join a leading property management business with a supportive culture.
- Benefits: Earn while you learn, gain a recognised qualification, and enjoy great perks.
- Other info: Flexible working options and opportunities for career progression await you.
- Why this job: Kickstart your IT career with hands-on experience and mentorship from industry pros.
- Qualifications: Passion for technology, strong communication skills, and a willingness to learn.
The predicted salary is between 19350 - 23650 £ per year.
Are you passionate about technology and eager to build a career in IT? We're looking for a Service Desk Engineer Apprentice to join our RMG IT team and take the first step towards an exciting and rewarding career in technology. This is a fantastic opportunity to gain hands‑on experience whilst working towards a recognised IT qualification.
You'll learn from experienced IT professionals, develop valuable technical and customer service skills, and gain exposure to a wide range of technologies used across a leading property management business. As a Service Desk Engineer Apprentice, you'll be the first point of contact for colleagues requiring IT support. You'll assist with troubleshooting hardware, software and network issues, handle service requests, and help ensure our colleagues can work efficiently with minimal disruption. No two days will be the same, and you'll gain practical experience across a broad range of IT systems and technologies.
Throughout your apprenticeship, you'll receive structured training and on‑the‑job coaching to help you develop the knowledge, skills and behaviours needed for a successful career in IT. You'll also have the opportunity to work alongside wider technical teams, gaining insight into specialist areas and building a strong foundation for future progression within the business.
This is a full-time position based at our Northwich office (CW9 7LN).
Why choose an apprenticeship with RMG? An apprenticeship with RMG offers far more than just a qualification. It's an opportunity to earn whilst you learn, gain practical industry experience, and build a long‑term career with a supportive and growing organisation.
As a Service Desk Engineer Apprentice, you'll benefit from:
- A nationally recognised IT apprenticeship qualification
- Real‑world experience working within a busy IT function
- Dedicated support from experienced colleagues and apprenticeship providers
- Ongoing coaching, mentoring and career development opportunities
- Exposure to a wide range of technologies and business systems
- The opportunity to progress into permanent IT roles upon successful completion of the apprenticeship
- Earning a salary whilst developing valuable professional and technical skills
We're looking for someone who has a genuine interest in technology and a desire to learn. You don't need previous IT support experience, but you should be enthusiastic, curious, customer‑focused and keen to develop a career in IT. You’ll enjoy problem‑solving, helping others and learning new technologies, whilst providing excellent service to colleagues across the business.
Essential Criteria
- A genuine passion for IT and technology.
- Strong communication and customer service skills.
- A positive and proactive attitude with a willingness to learn.
- Good problem‑solving skills and attention to detail.
- The ability to work effectively as part of a team.
- Basic IT literacy, including familiarity with Microsoft Office applications.
- The ability to remain organised and manage competing priorities.
- A full UK driving licence would be advantageous, as occasional travel to other office locations may be required.
Desirable
- Previous experience in a customer service, retail, hospitality or office‑based environment.
- Relevant IT studies, qualifications or personal projects demonstrating an interest in technology.
- Awareness of Microsoft 365 products and cloud technologies.
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays
- Option to buy/sell up to 5 days annual leave each holiday year
- Life Assurance Cover
- Free Healthcare cashback Plan (re‑claiming for things like optical treatment and dental care, physiotherapy and GP Charges – plus more!), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e‑cards, earn cashback on online purchases and take advantage of many exclusive offers!
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran, cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self‑advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Service Desk Engineer Apprentice in Northwich employer: Places for People
Places for People in Birmingham is an excellent employer, offering a vibrant work culture that prioritises community engagement and exceptional service delivery. With flexible working arrangements and health memberships, employees are supported in achieving a healthy work-life balance while also having access to numerous growth opportunities within the leisure and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer Apprentice in Northwich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Places for People values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Places for People might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Places for People!
✨Direct Apply to Places for People
Let's not forget to apply directly through the Places for People website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer Apprentice in Northwich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Places for People.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Places for People. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Places for People
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
