Places for People is seeking an experienced Complaints Team Manager in Northwich to lead a high-performing team delivering fair customer outcomes. You will shape the complaints strategy, ensure thorough investigations and timely resolutions across residential properties, and drive improvements using CRM, automation and AI.
You will oversee complex, cross-functional issues, manage stakeholders across property management, finance, legal and IT, and develop robust service standards while meeting
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Senior Complaints & Service Improvement Lead in Northwich employer: Places for People
Places for People is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With the flexibility of hybrid working after training, employees can enjoy a balanced work-life dynamic while contributing to meaningful property services in the beautiful location of Bath. The company also provides opportunities for career advancement and development, making it a rewarding place to build your future.
