Places for People is seeking a Customer Experience Journey & Improvement Lead to drive end-to-end journey redesign across digital and non-digital touchpoints. You will lead workshops, translate insights into practical improvements and champion AI-enabled solutions that enhance customer and colleague experiences.
The role requires strong mapping, stakeholder management and data-driven decision making, with a bias toward measurable outcomes and ongoing improvement within a complex service
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CX Journey Architect & Improvement Lead in Northwich employer: Places for People
Places for People is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With the flexibility of hybrid working after training, employees can enjoy a balanced work-life dynamic while contributing to meaningful property services in the beautiful location of Bath. The company also provides opportunities for career advancement and development, making it a rewarding place to build your future.
