RMG is seeking a CSC Team Leader to guide and support our Customer Service Centre advisors in Northwich. This full-time, office-based role involves leading by example, driving performance across KPIs, and coaching staff to improve outcomes.
You will ensure efficient operations, manage escalations, and foster a collaborative, customer-first culture. The position requires strong communication, IT and data skills, plus experience in HR policies.
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Customer Service Team Lead - KPI & Development Leader in Northwich employer: Places for People
Places for People is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With the flexibility of hybrid working after training, employees can enjoy a balanced work-life dynamic while contributing to meaningful property services in the beautiful location of Bath. The company also provides opportunities for career advancement and development, making it a rewarding place to build your future.
