At a Glance
- Tasks: Enhance customer journeys by analysing needs and leading transformation projects.
- Company: Join a forward-thinking company dedicated to improving customer experiences.
- Benefits: Generous holiday, healthcare cashback, study sponsorship, and pension scheme.
- Other info: Flexible working with opportunities for career growth and inclusivity.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in business analysis and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Are you passionate about improving customer journeys and experiences? Do you thrive on turning complex business needs into actionable insights? If so, we want to hear from you! We are looking for a Business Analyst working across commercial companies with a particular focus on improving customer service. This is a fantastic opportunity to shape how we understand and enhance the customer journey across our services.
Where will I be working? Attached to our offices based in Northwich, this is a flexible role with visits as required to the designated local office.
What You'll Be Doing:
- Collaborating with stakeholders to define and document business needs and scope.
- Using a variety of techniques to elicit, analyse, and document requirements for large and complex change initiatives.
- Mapping and analysing customer journeys to identify pain points and opportunities for improvement.
- Leading change management activities and evaluating the impact of process improvements.
- Supporting the delivery of customer‑focused transformation projects using Agile methodologies.
Essential Criteria:
- Proven experience as a Business Analyst focusing on customer journey and experience.
- Strong stakeholder engagement and communication skills.
- Proficiency in tools such as Power BI, Excel, JIRA, and UML.
- Experience in process transformation, data reporting, and Agile/Scrum or Kanban environments.
- A valid driving licence is preferable, as our offices are not easily accessible via public transport.
Desirable:
- Experience in a similar industry or business environment.
- Knowledge of SSRS and data warehousing concepts.
- Bachelor's degree in a relevant field.
What does RMG have to offer you?
- 27 days holiday plus all Bank Holidays.
- Option to buy/sell up to 5 days annual leave each holiday year.
- Life Assurance Cover.
- Free Healthcare cashback Plan.
- Sponsorship for study and professional qualifications (up to 4 study days).
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
- Access to Our Place Rewards programme with discounts, vouchers and cashback.
Equal opportunities and support
We are committed to creating an inclusive and accessible recruitment process. We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. Armed Forces Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran, cadet instructor or military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. Neurodivergent Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We follow robust safeguarding policies and procedures, conduct pre‑employment checks, and expect all employees, volunteers and contractors to uphold high standards of safeguarding and accountability.
Customer Journey Analyst — Agile Insights & Transformation in Northwich employer: Places for People
At RMG, we pride ourselves on being an excellent employer that values employee growth and well-being. With a flexible working environment based in Northwich, we offer generous benefits including 27 days of holiday, life assurance, and support for professional development. Our inclusive work culture fosters collaboration and innovation, making it an ideal place for those passionate about enhancing customer journeys and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Analyst — Agile Insights & Transformation in Northwich
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how valuable personal connections are when it comes to landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer journeys. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience in improving customer journeys. We love seeing real examples of how you’ve made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference.
We think you need these skills to ace Customer Journey Analyst — Agile Insights & Transformation in Northwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in improving customer journeys. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've worked on!
Showcase Your Skills:Mention your proficiency in tools like Power BI, Excel, and JIRA. We love seeing candidates who can demonstrate their technical skills, especially in Agile environments, so be sure to include any relevant experience.
Be Clear and Concise:When documenting your experiences, keep it straightforward. Use bullet points for clarity and make sure to focus on the impact of your work. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Places for People
✨Know Your Customer Journey
Before the interview, dive deep into understanding customer journeys. Familiarise yourself with common pain points and successful strategies in customer experience. This will help you articulate how your skills can directly improve their processes.
✨Showcase Your Analytical Skills
Be prepared to discuss specific tools like Power BI and Excel that you've used in past roles. Bring examples of how you've transformed data into actionable insights, especially in Agile environments, to demonstrate your analytical prowess.
✨Engage Stakeholders Effectively
Think of examples where you've successfully collaborated with stakeholders. Highlight your communication skills and how you've managed to gather requirements effectively. This will show that you can bridge the gap between technical and non-technical teams.
✨Prepare for Change Management Questions
Expect questions about leading change management activities. Prepare to discuss your approach to evaluating process improvements and how you've supported transformation projects. This will showcase your ability to drive customer-focused initiatives.
