At a Glance
- Tasks: Support vulnerable young people at risk of homelessness and provide essential housing management services.
- Company: Join Places for People, a leading social enterprise dedicated to community spirit.
- Benefits: Enjoy competitive salary, generous holiday, pension contributions, and discounts on various services.
- Other info: Flexible recruitment process with guaranteed interviews for diverse candidates.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in supporting vulnerable groups and knowledge of housing management best practices.
The predicted salary is between 30000 - 40000 £ per year.
At Places for People, we hire People, not numbers! We are looking for a Young Person Homeless Support Worker to join our team in South Shields to support Customers who have a range of needs and are at risk of being homeless. You will support Customers with the continued, safe provision of accommodation in our schemes, working closely with them to develop and deliver support and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.
A car is essential for this role, and you will receive an essential car user allowance and mileage expenses. The role will involve working with a small caseload of Customers, Group employees, and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new Customers to the service and in providing advice and guidance with the welfare/benefit system. You will be responsible for the maintenance of the scheme, including carrying out risk assessments and other health and safety monitoring, as well as working closely with the housing management team regarding repairs, voids, and maintenance. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.
Here at Places for People, we are looking for someone who is spirited, as this is an emotive working environment. You will have experience working in potentially challenging situations; resilience is a key character trait for this role. Ideally, you will have local knowledge to share with our customers. You should have a good knowledge of housing management best practice, the letting procedures, and tenancy compliance. It is imperative that you have previous experience supporting a vulnerable client group. Ideally, you will be a confident I.T. user and a confident communicator who can influence positively when required. A good knowledge of the benefits system would be desirable but not essential.
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We offer a comprehensive benefits package, including:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas, and much more
If you meet the criteria and are ready to make the next step in your career, then click apply. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
Locations
Customer Support Coordinator - Young People in North East, South Shields employer: Places for People
At Places for People, we pride ourselves on being a supportive and inclusive employer, dedicated to fostering a positive work culture that prioritises community spirit and employee growth. Our comprehensive benefits package, including competitive salaries, generous holiday allowances, and extensive training opportunities, ensures that our team members feel valued and empowered in their roles. Located in South Shields, you will have the chance to make a meaningful impact in the lives of vulnerable young people while working alongside passionate colleagues who share your commitment to social change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator - Young People in North East, South Shields
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Places for People.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Places for People!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Places for People, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Places for People or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Customer Support Coordinator - Young People in North East, South Shields
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Places for People:Before hitting send, make sure to tailor your application specifically to Places for People! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Places for People
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
